Manager, Customer Success (Non Profit)

LeoForce; San Francisco (CA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Child care support

Paid parental leave

Job summary

LeoForce in San Francisco, CA, seeks a Manager of Customer Success to lead a company-wide strategy that boosts customer satisfaction, adoption, and retention within our tech services ecosystem.

You will collaborate with nonprofit partners, leverage HubSpot, CRM, and data models to deliver innovative solutions, work with C-level executives on go-to-market plans, and drive growth through performance marketing and proactive health monitoring.

Qualifications

• 5+ years of experience in a customer success role, preferably in the Tech Services industry.
• Proven experience with HubSpot, CRM, B2B, SaaS, and data models.
• Extensive knowledge of go-to-market strategies and performance marketing.
• Experience working with C-level executives and non-profit organizations.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving skills, with the ability to think strategically and act proactively.
• Demonstrated ability to manage multiple projects simultaneously, with a strong attention to detail.
• A passion for customer success and a commitment to making a positive impact on non-profit organizations.
• Bachelor's degree in Business, Marketing, or a related field.

Responsibilities

• Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, adoption, and retention.
• Work closely with nonprofit partners to understand their needs and tailor services accordingly.
• Leverage HubSpot, CRM, and data models to provide customers with innovative solutions.
• Collaborate with the C-level executives to develop and execute go-to-market strategies.
• Conduct diligence to ensure the successful implementation of services.
• Manage performance marketing initiatives to drive customer acquisition and retention.
• Serve as a trusted advisor to nonprofit partners, providing necessary support and guidance for their success.
• Monitor and report on customer health, identifying potential issues and implementing solutions proactively.
• Collaborate with cross-functional teams to drive customer success and business growth.

Skills

Customer success

HubSpot

CRM

B2B

SaaS

Go-to-market

C-level

Non-profit

Communication

Project management

Education

Bachelor's degree

Job description

Job Description

Experience: Manager

Salary: $175,000 - $200,000 per year

Job Details

Responsibilities:

• 1. Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, adoption, and retention.
• 2. Work closely with our non-profit partners to understand their needs and tailor our services accordingly.
• 3. Leverage your knowledge of HubSpot, CRM, and data models to provide our customers with innovative solutions.
• 4. Collaborate with the C-level executives to develop and execute go-to-market strategies.
• 5. Conduct diligence to ensure the successful implementation of our services.
• 6. Manage performance marketing initiatives to drive customer acquisition and retention.
• 7. Serve as a trusted advisor to our non-profit partners, providing them with the necessary support and guidance to ensure their success.
• 8. Monitor and report on customer health, identifying any potential issues and implementing solutions proactively.
• 9. Collaborate with cross-functional teams to drive customer success and business growth.

Qualifications:

• 1. A minimum of 5 years of experience in a customer success role, preferably in the Tech Services industry.
• 2. Proven experience with HubSpot, CRM, B2B, SaaS, and data models.
• 3. Extensive knowledge of go-to-market strategies and performance marketing.
• 4. Experience working with C-level executives and non-profit organizations.
• 5. Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
• 6. Strong problem-solving skills, with the ability to think strategically and act proactively.
• 7. Demonstrated ability to manage multiple projects simultaneously, with a strong attention to detail.
• 8. A passion for customer success and a commitment to making a positive impact on non-profit organizations.
• 9. Bachelor's degree in Business, Marketing, or a related field.

If you are passionate about customer success and want to make a meaningful impact on non-profit organizations, we would love to hear from you.

A bit about us:

We are currently seeking a passionate, tech-savvy Manager for Customer Success to join our team in the Tech Services industry. This is an exciting opportunity to work with our non-profit clients, where you will be instrumental in driving customer success by leveraging your knowledge and expertise in B2B, SaaS, CRM, and data models. You will be responsible for creating and implementing go-to-market strategies, conducting diligence, and managing performance marketing initiatives. Your role will be pivotal in ensuring the successful adoption of our services by our non-profit partners, ultimately leading to their success.

Why join us?

• salary up to $200k
• bonus offerings (20%)
• Medical insurance
• dental insurance
• 401k
• child care support
• paid maternity leave/paternity leave