Customer Success Manager Seattle •

Supio; Seattle (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Supio in Seattle seeks a Customer Success Manager to be the primary contact for clients, ensuring maximum value from our products and services. You will manage relationships, onboard new customers, and craft success plans that align with business goals.

You will monitor health metrics, collaborate cross-functionally, and leverage AI-driven insights to anticipate needs and drive expansion while reducing churn. Strong communication and strategic thinking are essential.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 3-5+ years in customer success, account management, or client-facing roles.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Experience with CRM platforms and customer success tools.
• Proven track record of meeting retention and growth targets.

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts as trusted advisor.
• Guide new customers through onboarding and ensure smooth implementation.
• Monitor health metrics and assess risks to identify expansion opportunities.
• Lead with AI-driven solutions to enhance customer experiences and recommendations.
• Track success metrics and provide insights to inform strategy and product development.

Skills

Relationship management

Strategic thinking

Communication skills

Cross-functional collaboration

Customer-first mindset

Adaptability in AI-driven env

Data-driven decision making

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM platforms

Job description

Who We're Looking For

We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI.

Key Responsibilities

Customer Relationship Management Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. Conduct regular check‑ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements.

Onboarding and Implementation Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. Create customized success plans and provide training to help customers realize value quickly and effectively. Act with urgency to accelerate time‑to‑value and remove any barriers to customer success.

Account Growth, Retention, and Expansion Strategy Monitor customer health metrics and usage patterns to identify at‑risk accounts and expansion opportunities. Proactively address concerns, resolve issues, and work cross‑functionally to prevent churn while identifying upsell and cross‑sell opportunities. Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. Present business cases for renewals and expansions while maintaining focus on customer value realization and long‑term partnership development.

Product Expertise and AI‑Driven Solutions Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. Help customers optimize their use of our platform and achieve their business objectives. Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations.

Continuous Learning and Data Analysis Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to continuously improve customer outcomes.

Skills and Competencies

• Exceptional interpersonal and relationship‑building skills with a passion for customer transformation
• Strategic thinking with attention to detail and ability to act with urgency
• Ability to manage multiple accounts and priorities simultaneously while maintaining quality
• Collaborative mindset with strong cross‑functional communication
• Results‑oriented with a customer‑first approach and commitment to continuous learning
• Adaptability and resilience in a fast‑paced, AI‑driven environment
• Comfort with leveraging AI tools and data‑driven insights to enhance customer success

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
• 3-5+ years of experience in customer success, account management, or client‑facing roles
• Excellent communication and presentation skills, both written and verbal
• Strong analytical and problem‑solving abilities
• Experience with CRM platforms and customer success tools
• Proven track record of meeting retention and growth targets

Preferred Qualifications

• Experience in SaaS or technology industry
• Experience in growth‑stage start‑ups
• Project management certification or experience
• Previous consultative selling or solution selling experience
• Familiarity with data analysis tools and customer health scoring methodologies

Compensation

The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.