Customer Success Manager

Lyft; Saint Paul (MN); Remote; USD 102,000 - 145,000; Full time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

Lyft is seeking a Customer Success Manager in Saint Paul, MN with about 7 years in sales and marketing to transform interest into invoices. The role is full-time, offering a salary of $102,000 to $145,000 and includes flexible remote options, equity, and a mentorship program to help you grow into the next managerial role.

Based in Saint Paul, you’ll own the entire funnel, demo with prospects, mentor teammates, and collaborate with onboarding to align content with demand-generation goals.

Qualifications

• 7 years in sales and marketing experience.
• Comfort with owning a forecast and driving deals.
• Strong data interpretation and ability to translate it into actionable steps.
• Able to mentor teammates and support managers.

Responsibilities

• Attend demos and refine the pitch after losses.
• Identify gaps in handoff and initiative to prevent leakage.
• Lead go-to-market mentoring for new product launches in MN.
• Open doors in Saint Paul, MN beyond managerial scope.
• Coordinate with onboarding to align content with demand-gen goals.
• Support managers with prospecting and follow-up strategies.
• Own the funnel from first click to closed-won.

Skills

Funnel ownership

Data interpretation

Communication

Adaptability

Mentoring

Demo participation

Job description

The job is simple to state and hard to do: a Customer Success Manager at Lyft turns interest in MN into invoices. If you have 7 years in sales marketing, this full-time job offers $102,000 - $145,000 plus the room to lead and grow.

Key Responsibilities

• Sit in on demos and tighten the script after every loss
• Sniff out the Initiative gap that's leaking deals at handoff
• Lead generously-mentoring go-to-market efforts for products launching in MN
• Open doors in Saint Paul, MN that a manager title alone can't
• Partner with Customer Onboarding specialists to align content with demand-generation goals
• Support manager account executives with prospecting and follow-up strategy
• Own the funnel from first click to closed-won, top to bottom

What You'll Bring

• Comfort owning a number that goes up or down because of you
• Comfort interpreting data and translating findings into clear recommendations
• The communication discipline to over-share early and trim later
• Adaptability and resilience when facing shifting requirements
• A steady hand when three priorities all claim to be number one
• Demonstrated capacity to mentor or support manager teammates
• A safety-first bias toward action, balanced by knowing when to wait

Based in Saint Paul, Lyft has spent 6 years shaping how people work across the sales marketing space. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

Secure $102,000 - $145,000, flexible remote options, equity, and a mentorship program designed to help you reach the next manager.

Candidates are being contacted promptly as part of our active search.

Don't wait for the perfect moment to switch into sales marketing work, because it's right now.