Customer Service Manager

Energy Innovation Corp; Canton (OH); On-site; USD 77,000 - 114,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Lyft is seeking a Customer Service Manager in Canton, OH to grow accounts beyond expectations. This full-time role blends sales and marketing, with a compensation range of $77,000 to $114,000 and a supportive team.

You will convert cold leads into signed deals, coach the team toward value selling, and build a Canton pipeline all year. The position invites leadership growth within the sales marketing organization.

Qualifications

• 5+ years in a leadership role within customer service or sales.
• Proven track record delivering results in a fast-paced environment.
• Strong ability to convert leads into signed deals.
• Experience coaching teams toward value-based selling.

Responsibilities

• Turn cold sales marketing leads into signed deals across Canton, OH.
• Pair outbound calling insight with gut feel to rank the hottest leads.
• Coach the Customer Service Manager team from discounting to value selling.
• Build the campaign calendar that keeps Canton, OH pipeline full year-round.
• Write follow-ups that get answered, not the ones that get ignored.
• Walk the Canton, OH territory and know it better than the map.
• Lead transparent go-to-market efforts for products launching in OH.
• Walk OH partners through co-marketing they'll say yes to.

Skills

Customer Service Management

Sales leadership

Lead generation

Lead nurturing

Outbound calling

Excellent communication

Slack

Tools

Slack

Job description

We're not after a Customer Service Manager who manages accounts; Lyft wants one who grows them past where anyone expected. Strip away the buzzwords and here's the deal — $77,000 - $114,000, full-time hours, and a sales marketing team at Lyft that actually hands you the keys.

Key Responsibilities

• Turn cold sales marketing leads into signed deals across Canton, OH
• Pair Outbound Calling insight with gut feel to rank the hottest leads
• Coach the Customer Service Manager team off discounting and onto value selling
• Build the campaign calendar that keeps Canton, OH pipeline full year-round
• Write follow-ups that get answered, not the ones that get ignored
• Walk the Canton, OH territory and know it better than the map
• Lead transparent go-to-market efforts for products launching in OH
• Walk OH partners through co-marketing they'll say yes to

What You'll Bring

• Self-direction that survives a quiet Slack channel
• A teammate's instinct to unblock others before yourself
• Proven track record delivering results as a Customer Service Manager
• Comfort with the full-time cadence of a Canton-based operation
• The kind of reliability that earns you the hard assignments
• 6+ years navigating the politics that sales marketing work attracts

Half the sales marketing platforms in OH quietly depend on something Lyft built in Canton with performance-driven care. Our Canton team treats every retro like a chance to quietly upgrade how we operate.

This position offers $77,000 - $114,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing.

Freshly verified active, this Customer Service Manager position is accepting candidates now.