Customer Service Manager

Lyft; Arlington (VA); On-site; USD 123,000 - 190,000; Full time

Benefits offered by this job

Stock options

Learning budget

Weekly coaching

Job summary

Lyft in Arlington, VA seeks a full-time Customer Service Manager who can engage CFOs and local small-business owners alike. This role commands 7 years of judgment and a knack for driving revenue through leadership, collateral development, and cross-functional campaigns.

Salary ranges from $123,000 to $190,000 per year, with stock options and learning budgets. Arlington-based on-site role offering ongoing coaching and growth opportunities within Lyft's sales and marketing teams.

Qualifications

• 7 years of industry experience in sales/marketing or customer-facing leadership.
• Ability to surface risk and make sound judgments quickly.
• Composure and resilience in a fast-paced environment.
• Demonstrated teamwork and credit-sharing in cross-functional groups.
• Strong questioning mindset to understand and influence decisions.

Responsibilities

• Own the handoff document between QA Monitoring and CRM to prevent gaps.
• Mentor junior reps on outreach cadence and handling objections.
• Create collateral, decks, and proposals to move prospects forward.
• Develop a referral program Lyft customers want to share.
• Collaborate with product teams to position offerings in Arlington region.
• Develop and execute multi-channel campaigns to drive qualified leads.

Skills

7 years experience

Risk assessment

Calm under pressure

Collaboration

Persuasive inquiry

Job description

Lyft is hiring a full-time Customer Service Manager who can speak to a CFO and an Arlington small-business owner in the same afternoon. Think of it less as a job and more as a $123,000 - $190,000 bet Lyft is placing on your 7 years and your judgment.

Key Responsibilities

• Own the handoff doc that keeps nothing falling between QA Monitoring and CRM
• Mentor junior reps on outreach cadence and objection handling
• Create sales collateral, decks, and proposals that move prospects forward
• Stitch together a referral program Lyft customers want to share
• Collaborate with product teams to position new offerings in the Arlington region
• Develop and execute multi-channel campaigns that drive qualified leads for Lyft

What You'll Bring

• 7 years that taught you which corners can be cut
• The reflex to surface risk before it surfaces itself
• Calm under the forward-thinking chaos a manager role tends to generate
• A collaborator's reflex to share credit and absorb blame
• The instinct to ask "what would change your mind?" before debating

Equal parts laboratory and workshop, Lyft builds boldly-pragmatic sales marketing products that hold up far beyond the borders of Arlington, VA. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

Salaries here begin at $123,000 - $190,000, complemented by stock options, learning budgets, and weekly one-on-one coaching.

Live and hiring this very moment for the Arlington, VA team.