Customer Success Manager

Energy Innovation Corp; Concord (NC); On-site; USD 100,000 - 150,000; Full time

Job summary

Lyft in Concord, NC is seeking a Customer Success Manager to drive pipeline growth and accelerate revenue. You will own a $100,000 - $150,000 quota, translate dashboards into actionable sales stories, and onboard new marketing clients to ensure long-term retention.

This role emphasizes cross-functional collaboration, mentorship, and a practical, schedule that supports a dynamic startup culture in Concord. The team values clear communication and data-driven decisions.

Qualifications

• Working understanding of Email Support and Customer Service in real-world settings.
• Proven Email Support judgment when a textbook answer doesn't fit.
• Solid understanding of sales marketing best practices and industry standards.
• Demonstrated knack for making clarity-seeking issues manageable.
• 6 years of Customer Service experience.
• Experience leading cross-functional teams in a manager capacity.

Responsibilities

• Carry a $100,000 - $150,000-tier quota and the playbook to hit it.
• Translate Technical Support dashboards into stories the sales floor actually uses.
• Walk new sales marketing clients through onboarding so they stick around.
• Wire Email Support and Strategic Planning together so marketing hands sales clean leads.
• Report on attribution and channel ROI to inform the $100,000 - $150,000 budget cycle.
• Stand up a Conflict Resolution-driven scoring model the whole team believes.
• Pair Freshdesk insight with gut feel to rank the hottest leads.

Skills

Email Support

Customer Service

Sales knowledge

Cross-functional leadership

Communication

Mentorship

Job description

Lyft is hiring a Customer Success Manager to drive pipeline growth and accelerate revenue across Concord, NC. Match 7 years and Phone Etiquette to this Concord job and you unlock $100,000 - $150,000, a temporary schedule, and steady upward room.

Key Responsibilities

• Carry a $100,000 - $150,000-tier quota and the playbook to hit it
• Translate Technical Support dashboards into stories the sales floor actually uses
• Walk new sales marketing clients through onboarding so they stick around
• Wire Email Support and Strategic Planning together so marketing hands sales clean leads
• Report on attribution and channel ROI to inform the $100,000 - $150,000 budget cycle
• Stand up a Conflict Resolution-driven scoring model the whole team believes
• Pair Freshdesk insight with gut feel to rank the hottest leads

What You'll Bring

• Working understanding of both Email Support and Customer Service in real-world settings
• Proven Email Support judgment when the textbook answer doesn't fit
• Solid understanding of sales marketing best practices and industry standards
• Demonstrated knack for making the clarity-seeking feel manageable
• 6 years of Customer Service práctica, plus a hunger for what's next
• Experience supporting cross-functional teams in a manager capacity

For all its goal-oriented ambition, Lyft still operates like the scrappy Concord startup that first cracked sales marketing years ago. Our Concord team would rather over-communicate than leave a teammate guessing at midnight.

We trade fair $100,000 - $150,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

We bumped this posting hours ago because the role is still very much open.