Customer Success Manager

Bridgeway Redwood Inc.; Denver (CO); Hybrid; USD 124,000 - 148,000; Full time

Job summary

Bridgeway Redwood Inc. in Denver, CO is seeking a full-time Customer Success Manager to ensure customers maximize the value of our products and services. You will engage with clients, understand their needs, and solve problems, serving as the voice of the customer across teams.

You will track customer satisfaction, identify improvements, and collaborate with sales and product to drive adoption and renewal. The role requires a bachelor’s degree and 3–5 years of customer success experience, with

Qualifications

• Bachelor's degree required.
• 3–5 years of customer success experience.
• Strong communication and interpersonal skills.
• Ability to work independently and in teams.

Responsibilities

• Engage with customers to understand needs and solve problems.
• Track customer satisfaction and identify areas for improvement.
• Collaborate with sales and product teams to drive adoption and renewals.
• Perform data analysis and manage client interactions.

Skills

Customer success

Communication

Problem solving

Data analysis

Education

Bachelor's degree

Tools

Excel

SQL

Project management software

Job description

Bridgeway Redwood Inc., a tech company based in Denver, CO, is seeking a full-time Customer Success Manager. As the voice of our customers, you'll ensure they maximize the value of our products and services.

Your daily tasks include engaging with clients, understanding their needs, and solving problems. You'll also track customer satisfaction and identify improvement areas, collaborating closely with sales and product teams.

Join our dynamic team in Denver, CO, where you'll work in a bustling office, fostering collaboration and continuous learning in a customer success-focused environment.

The annual compensation for this role ranges from $124,000 to $147,691, reflecting a attractive compensation package. Benefits are not specified, but typically include health insurance, retirement plans, and possibly other perks such as paid time off and professional development opportunities. The role requires a bachelor's degree in a relevant field and several years of experience in the industry. Employees are expected to perform a variety of tasks, including data analysis, project management, and client interactions, using tools like Excel, SQL, and project management software. The workplace is typically an office environment, though remote work options may be available. The position demands strong communication skills, attention to detail, and the ability to meet tight deadlines.

Candidates must hold a bachelor's degree, possess 3-5 years of experience in customer success, and demonstrate a history of exceptional customer service. Strong communication and interpersonal skills are essential, along with the ability to work independently and in teams.

Engage with customers, understand their needs, help solve problems, track customer satisfaction, identify areas for improvement, collaborate with sales and product teams.Bachelor's degree in a related field, 3-5 years of experience in customer success or a similar role, proven track record of delivering exceptional customer service, strong communication and interpersonal skills, ability to work independently and as part of a team.