Customer Success Specialist

The Catalyst Corporation; Chicago (IL); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid training

Coaching and mentorship

Team-oriented environment

Career growth opportunities

Résumé du poste

The Catalyst Corporation in Oak Brook, IL is seeking a Customer Success Specialist for a full-time, in-person role. The position focuses on helping customers, answering questions, and guiding them through product information in a face-to-face environment.

You will support customer acquisition, satisfaction, and retention while working closely with a team to meet growth and service goals. Paid training and ongoing coaching are provided to develop professional skills.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and comfortable working directly with the public.
• Positive, professional, and goal-oriented attitude.
• Strong problem-solving and organizational skills; ability to work independently and as part of a team.
• Previous customer service, retail, sales, or client-facing experience is helpful but not required.

Responsabilités

• Engage with customers through face-to-face interactions.
• Provide information about products, services, and current promotions.
• Answer customer questions and identify appropriate options based on needs.
• Assist with customer acquisition and enrollment when applicable.
• Build positive relationships that encourage satisfaction and brand loyalty.
• Track customer interactions and maintain accurate information.
• Work with team to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Connaissances

Excellent communication

Interpersonal skills

Customer-focused

Problem solving

Organizational skills

Teamwork

Description du poste

The Catalyst Corporation | Oak Brook, IL

Full-Time | Paid Training | W-2 Position | In-Person

The Catalyst Corporation is hiring a motivated, customer-focused Customer Success Specialist to join our growing team in the Oak Brook, IL area. This position is ideal for someone who enjoys working with people, building strong customer relationships, and contributing to a positive customer experience.

As a Customer Success Specialist, you'll work directly with customers in a face-to-face environment, helping answer questions, provide information about client products and services, and ensure each interaction is professional and helpful. You'll also work closely with the team to support customer acquisition, satisfaction, and retention.

What You'll Do

• Engage with customers through professional, face-to-face interactions
• Provide information about client products, services, and current promotions
• Answer customer questions and help identify appropriate options based on their needs
• Assist with customer acquisition and enrollment when applicable
• Build positive relationships that encourage customer satisfaction and brand loyalty
• Track customer interactions and maintain accurate information
• Work alongside team members to meet customer service and performance goals
• Participate in ongoing training and professional development

What We're Looking For

• Strong communication and interpersonal skills
• Customer-focused and comfortable working directly with the public
• Positive, professional, and goal-oriented attitude
• Strong problem-solving and organizational skillsAbility to work effectively both independently and as part of a team
• Previous customer service, retail, sales, or client-facing experience is helpful but not required

What We Offer

• Paid training
• Ongoing coaching and mentorship
• Supportive, team-oriented work environment
• Opportunities for professional growth and advancement
• This is a full-time, in-person customer-facing position in the Oak Brook, IL area.