Customer Success Manager

Catalyst Advanced; St. Louis (MO); Hybrid; USD 80,000 - 129,000; Full time

Job summary

Catalyst Advanced, a St. Louis, MO-based software company, seeks a full-time Customer Success Manager to enhance client service through analytics and AI solutions.

As a Customer Success Manager, you'll bridge client needs with technical teams, manage relationships, gather feedback, and collaborate with sales and support to boost satisfaction across departments in a fast-paced office environment. This role emphasizes clear communication and proactive problem-solving in a modern workplace.

Qualifications

• Background in customer success or a similar role.
• 3-5 years of experience in customer success or a similar role.
• Strong communication and interpersonal skills.
• Proactive, detail-oriented approach to work.

Responsibilities

• Manage client relationships, gather and analyze feedback, collaborate with sales and support teams, drive customer satisfaction, and ensure our software meets client needs.

Skills

Client relationship management

Communication

Proactive

Detail-oriented

Education

Bachelor's degree in a related field

Job description

Catalyst Advanced, a St. Louis, MO-based software company, seeks a full-time Customer Success Manager to enhance client service through advanced analytics and AI solutions.

As a Customer Success Manager, you'll bridge client needs with technical teams, manage relationships, gather feedback, and collaborate with sales and support to boost satisfaction.

Join a dynamic team in St. Louis, MO, collaborating across departments to achieve shared goals and deliver exceptional service. You'll work closely with colleagues from various departments, such as marketing, sales, and customer support, to ensure seamless communication and coordination. In this role, you'll use a variety of tools and software to streamline processes and enhance productivity. The workplace is modern and equipped with the latest technology, including high-speed internet, ergonomic furniture, and collaborative spaces. To succeed in this role, you'll need strong communication skills, a proactive attitude, and the ability to work well under pressure. The team is committed to fostering a positive and inclusive work environment, where everyone's contributions are valued and respected.

The annual salary range for this position is $80,000 to $128,649, inclusive of potential benefits to be confirmed. This role involves managing daily tasks such as data entry, customer service, and administrative support, utilizing tools like Microsoft Office Suite and specialized software. The workplace is typically an office environment, requiring a high school diploma or equivalent, and may include remote work options depending on the company's policies. Additional responsibilities may involve coordinating with team members, maintaining records, and assisting with project management tasks. The position may also require basic computer skills and proficiency in English for effective communication.

Candidates must have a background in customer success, strong communication skills, and a proactive, detail-oriented approach to managing multiple priorities.

Responsibilities

• Manage client relationships, gather and analyze feedback, collaborate with sales and support teams, drive customer satisfaction, and ensure our software meets client needs.

Qualifications

• A degree in a related field
• 3-5 years of experience in customer success or a similar role
• Strong communication and interpersonal skills
• Proactive, detail-oriented approach to work.