Customer Success Manager

Alliance Pinnacle Group; Denver (CO); On-site; USD 127,000 - 145,000; Full time

Job summary

Alliance Pinnacle Group in Denver, CO is seeking a Customer Success Manager to ensure client satisfaction through proactive support, guidance, and responsive problem solving.

You will manage client relationships, monitor service usage, and identify opportunities for product and service improvements based on feedback. This role emphasizes collaboration, timely delivery, and driving business growth in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field.
• Several years of experience in project management or a similar role.
• Strong communication and organizational skills.

Responsibilities

• Manage client relationships and ensure client satisfaction.
• Monitor service usage and client needs.
• Identify opportunities for product and service improvements based on feedback.
• Provide exceptional customer support and guidance.

Skills

Customer service

Relationship management

Communication

Problem solving

Organizational skills

Time management

Education

Bachelor's degree

Tools

Project management software

Data analysis tools

Job description

Alliance Pinnacle Group, a prominent financial services company, is hiring a Customer Success Manager in Denver, CO. This full-time role offers a attractive compensation range of $127,000 to $144,614 per year.

As a Customer Success Manager, you will ensure client satisfaction by providing support, guidance, and addressing needs and concerns. Your tasks include managing client relationships, monitoring service usage, and identifying opportunities for product and service improvements based on client feedback.

You will join a dedicated team in Denver, CO, working in a collaborative and professional environment. The team is focused on delivering excellent customer service and driving business growth.

The annual salary for this position ranges from $127,000 to $144,614, with benefits not specified. The role involves managing and executing various tasks, including project planning, coordination, and execution, as well as monitoring progress and ensuring deadlines are met. The employee will utilize a range of tools and software to accomplish these tasks, such as project management platforms, communication tools, and data analysis software. The workplace is typically an office environment, although remote work options may be available. The position requires a bachelor's degree in a relevant field, along with several years of experience in project management or a similar role. Strong communication and organizational skills are essential, as is the ability to work well under pressure and meet tight deadlines. The ideal candidate will have a proactive approach and a commitment to delivering high‑quality results.

To succeed in this role, you should have a strong background in customer service or a related field, with a proven track record of delivering exceptional client experiences. You should be skilled in building and maintaining strong relationships, and have excellent communication and problem‑solving skills. Additionally, you should thrive in a fast‑paced environment and have a genuine passion for helping clients succeed.

Managing client relationships, addressing client needs and concerns, monitoring client usage of services, identifying opportunities for product enhancements and service improvements, providing exceptional customer support and guidance.Strong background in customer service or related field, proven track record of delivering exceptional client experiences, excellent communication and problem‑solving skills, comfort working in a fast‑paced environment, genuine passion for helping clients succeed.