Customer Success Manager

Glen Jasper Inc.; Houston (TX); On-site; USD 120,000 - 137,000; Full time

Job summary

Glen Jasper Inc. in Houston, TX is seeking a Customer Success Manager to ensure client satisfaction and drive retention within a dynamic energy team.

You will oversee onboarding, provide training and ongoing support, and collaborate with sales and support for seamless client interactions. Requirements include a bachelor’s degree in a related field and 3–5 years in customer success, with strong communication and problem‑solving skills.

Qualifications

• Bachelor’s degree in a related field is required.
• 3–5 years of customer success experience is required.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with good problem-solving abilities.

Responsibilities

• Oversee client onboarding, provide training and support, and monitor client satisfaction.
• Collaborate with sales and support teams to ensure seamless client interactions.
• Drive retention and contribute to achieving team goals.

Skills

3-5 years of customer success

Strong communication

Interpersonal skills

Problem-solving

Detail-oriented

Git familiarity

Education

Bachelor's degree in related field

Tools

Git

Job description

Glen Jasper Inc., a prominent player in the energy sector, is seeking a Customer Success Manager in Houston, TX. This full-time position offers a competitive compensation and benefits package. The ideal candidate will be responsible for ensuring client satisfaction and driving retention, involving direct interaction with clients to understand their needs and provide solutions.

The Customer Success Manager will oversee client onboarding, provide training and support, and monitor client satisfaction. This role requires a proactive approach to problem-solving and a strong understanding of the energy industry. The manager will collaborate with the sales and support teams to ensure seamless client interactions.

This position is based in Houston, TX, and the team operates in a dynamic and collaborative work environment. The manager will work closely with cross-functional teams to deliver exceptional client experiences.

The annual salary for this position ranges from $120,000 to $136,626, with the exact amount determined by experience and performance. The role involves managing a team of developers, overseeing project timelines, and ensuring adherence to coding standards. The candidate should be proficient in several programming languages and familiar with version control systems like Git. The workplace is a modern office equipped with the latest software tools and hardware, fostering a collaborative and innovative environment. Benefits, while not specified, typically include health insurance, retirement plans, and professional development opportunities. The position requires a bachelor's degree in computer science or a related field, along with several years of relevant experience in software development.

The candidate must have a bachelor's degree in a related field and 3-5 years of experience in customer success or a similar role. Strong communication and interpersonal skills are essential. Experience in the energy sector is a plus. The candidate should be detail-oriented and have excellent problem-solving abilities.

• Oversee client onboarding, provide training and support, monitor client satisfaction, collaborate with sales and support teams, ensure seamless client interactions
• Bachelor's degree in a related field
• 3-5 years of experience in customer success or a similar role
• strong communication and interpersonal skills
• detail-oriented
• excellent problem-solving abilities