Customer Success Manager

Cedar Advanced Corp.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Job summary

Cedar Advanced Corp. in Houston, TX seeks a Customer Success Manager to maximize client value from products and services and foster long‑term relationships.

Daily tasks include understanding client needs, providing tailored solutions, measuring product success, and collaborating with sales to close deals. The role offers a collaborative, growth‑driven environment in the energy and environmental technology sector.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Experience in customer success or sales is preferred.
• Strong communication and analytical skills.

Responsibilities

• Collaborate with clients to understand needs and provide tailored solutions.
• Monitor product usage and performance to identify improvements.
• Work with the sales team to close deals and ensure customer satisfaction.
• Provide regular updates to clients on product performance and success metrics.
• Identify and resolve issues or concerns raised by clients.
• Help develop best practices for customer success.

Skills

Customer relationships

CRM usage

Analytical thinking

Communication skills

Education

Bachelor's degree in business or related field

Tools

CRM software

Data analysis tools

Job description

Cedar Advanced Corp. seeks a Customer Success Manager in Houston, TX. This full‑time role involves maximizing client value from products and services, fostering long‑term relationships. Salary is negotiable.

Daily tasks include understanding client needs, providing tailored solutions, and measuring product success. You'll collaborate with sales teams to close deals and ensure client satisfaction.

Working with a team in Houston, TX, you'll be part of a dynamic and innovative environment, supporting clients across the energy and environmental technology sector. Houston, known as the Energy Capital of the World, is a hub for the oil and gas industry, making it an ideal location for professionals in this field. The workplace is characterized by a collaborative atmosphere, where teamwork and innovation are highly valued. You'll have the opportunity to work on a variety of projects, contributing to the development and implementation of cutting‑edge technologies that address the challenges of the energy and environmental sectors. The team is composed of experts from diverse backgrounds, bringing a wealth of knowledge and experience to the table. This collaborative environment fosters creativity and allows for the exchange of ideas, leading to the development of innovative solutions. The workplace is equipped with state‑of‑the‑art facilities and resources, enabling you to work efficiently and effectively. You'll have access to the latest software and tools, as well as a supportive and encouraging work culture that promotes professional growth and development.

The salary for this position is negotiable, and the compensation package includes a comprehensive range of benefits. Employees can expect to receive health insurance coverage, which may include medical, dental, and vision plans. Additionally, the company offers retirement plans, such as a 401(k) or pension scheme, to help employees save for their future. Professional development opportunities are also provided, which may include tuition reimbursement, access to online courses, or sponsorship for industry conferences and certifications. These benefits are designed to support the overall well‑being and career growth of the employees.

Requirements include a bachelor's degree in business, marketing, or a related field. Experience in customer success or sales is preferred. Strong communication and analytical skills are essential.

What You Will Do:

• Collaborate with clients to understand their needs and provide tailored solutions.
• Monitor product usage and performance, and identify areas for improvement.
• Work with the sales team to close deals and ensure customer satisfaction.
• Provide regular updates to clients on product performance and success metrics.
• Identify and resolve any issues or concerns raised by clients.
• Contribute to the development of best practices for customer success.

What You Bring:

• Bachelor's degree in a relevant field, preferably in business, marketing, or a related discipline.
• Proven experience in a customer-facing or customer success role, ideally in the energy or environmental technology sector.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Analytical skills, with the ability to interpret data and provide actionable insights.
• Experience with CRM software and data analysis tools is a plus.
• Ability to work independently and as part of a team in a fast‑paced environment.