Customer Service Manager

Energy Innovation Corp; Nashville (TN); On-site; USD 88,000 - 141,000; Full time

Benefits offered by this job

Growth plan with teeth

Mentorship from leaders

Flexible schedule

Job summary

DigitalCore in Nashville, TN seeks a Customer Service Manager to own customer success initiatives and drive growth. The role emphasizes autonomy, with a salary range and a freelance schedule, offering mentorship and impactful leadership.

You will lead customer feedback loops, design retention metrics, and craft compelling demos for stakeholders, while coordinating handoffs between empathy and CRM to ensure clean, actionable leads.

Qualifications

• Critical thinking and independent judgment are required.
• Experience analyzing customer feedback and leveraging insights.
• Customer-focused outlook with strong interpersonal skills.
• Proven track record delivering results as a Customer Service Manager.

Responsibilities

• Pitch DigitalCore's offering to buyers who haven't heard of us yet.
• Stand up a customer retention-driven scoring model.
• Manage event sponsorships and lead-capture programs in Nashville.
• Craft messaging for sales marketing buyers and decision-makers.
• Deliver persuasive product demos to quick-to-ship buyers and stakeholders.
• Own the handoff doc that keeps CRM aligned with empathy.
• Nurture slow marketing leads until timing is right.
• Coordinate Change Management and multitasking between marketing and sales.

Skills

Critical thinking

Customer feedback analysis

Kustomer curiosity

Interpersonal skills

Proven track record

Tools

Five9

CRM

Job description

This Customer Service Manager role at DigitalCore hands you a territory, a $88,000 - $141,000 ceiling, and the freedom to own both. Bring autonomy-driven Patience and 8 years to Nashville, and the return is $88,000 - $141,000, a freelance schedule, and influence that grows.

Key Responsibilities

• Pitch DigitalCore's thoughtfully-bold offering to buyers who haven't heard of us yet
• Stand up a Customer Retention-driven scoring model the whole team believes
• Manage event sponsorships and lead-capture programs across Nashville, TN
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Deliver persuasive product demos to quick-to-ship buyers and stakeholders
• Own the handoff doc that keeps nothing falling between Empathy and CRM
• Nurture the slow sales marketing leads until timing flips in our favor
• Wire Change Management and Multitasking together so marketing hands sales clean leads

What You'll Bring

• Critical thinking skills and sound, independent judgment
• Equal parts Customer Feedback Analysis depth and Kustomer curiosity
• Customer-focused outlook with strong interpersonal skills
• Proven track record delivering results as a Customer Service Manager

We are DigitalCore, a performance-driven sales marketing company headquartered in Nashville, TN. We keep our process light so engineers can spend their energy on Customer Feedback Analysis and Five9, not bureaucracy.

A $88,000 - $141,000 base, a growth plan with teeth, mentorship from people who care, and flexibility baked in, that is what DigitalCore puts forward.

Our talent team is live and responsive, screening new resumes as they land.