Customer Experience Associate

Collej AI; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tight feedback loops with product and engineering

Engaging role with district transformation stories

Customer obsession as a core value

Job summary

Collej AI is seeking a Customer Experience Associate in Frisco, Texas, to drive measurable success for partner districts. You will manage onboarding and ongoing relationships while ensuring stakeholders feel supported and informed.

Ideal candidates will be former educators with strong project management skills and a passion for enhancing student outcomes. Join a team that values customer obsession as a core principle.

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented with a project management mindset.
• Comfortable using analytics tools.

Responsibilities

• Onboard and manage relationships with a portfolio of districts.
• Monitor usage and student outcomes data.
• Run business reviews with district leaders.

Skills

Empathetic communication

Project management

Building relationships

Data monitoring

Education

Former educator

Tools

CRM tools

Salesforce

HubSpot

Job description

Be the voice and advocate for our districts, ensuring every implementation drives measurable student success.

About the role

Our Customer Experience Associates are obsessed with making districts wildly successful. You'll own a portfolio of partner districts from kickoff through renewal — onboarding new schools, monitoring usage and outcome data, and proactively surfacing wins and risks. You see customer success as a craft, and you light up when a teacher emails to say 'this changed everything for my students.'

What you'll do

• Own onboarding, training, and ongoing relationship management for a portfolio of districts
• Proactively monitor usage, engagement, and student outcome data to identify wins and risks
• Run quarterly business reviews with district leaders and translate data into clear narratives
• Be the trusted day-to-day point of contact — responding quickly, clearly, and with empathy
• Coordinate cross-functionally with PD, Support, Engineering, and Product to remove blockers
• Capture customer stories, testimonials, and case studies

What we're looking for

• Former educator strongly preferred
• Genuinely infatuated with amazing implementation and district success
• Empathetic communicator with strong written and verbal skills
• Track record of building trusted relationships with school stakeholders
• Detail-oriented project management mindset — nothing falls through the cracks
• Comfort using CRM, support, and analytics tools

Nice to have

• Experience in EdTech customer success or account management
• Familiarity with Salesforce, HubSpot, or similar CRM

What you'll love about Collej AI

• A front-row seat to district transformation stories
• Tight feedback loops with product and engineering
• A team that treats customer obsession as a core value, not a slogan