Customer Success Manager

Trimble Inc.; Colorado; Remote; USD 85,000 - 100,000; Full time

Job summary

A leading company in the logistics sector is seeking a Customer Success Manager to enhance customer satisfaction and retention. The role involves developing relationships, consulting on product adoption, and improving the customer experience. Candidates should have over 5 years of relevant experience and strong problem-solving skills.

Benefits

Medical, Dental, Vision Benefits

Paid Parental Leave

Employee Stock Purchase Plan

Time Off Plans

Qualifications

• 5+ years of experience in Customer Success Management or similar area within logistics companies.
• Ability to drive customer adoption and lead cross-functional initiatives.
• Collaborative problem solver with ownership of issues.

Responsibilities

• Develop and maintain strong relationships with your customer portfolio.
• Consult customers as a trusted advisor in product usage and improvements.
• Monitor product usage and adoption rates during ramp-up phase.

Skills

Customer Success Management

Account Management

Project Management

Data Analysis

Problem Solving

Job description

Our Department: Transportation & Logistics

Our CUSTOMER SUCCESS MANAGEMENT team is the long-term partner of our biggest customers and has the mission to accelerate ramp-up of customers activities, identify additional value of using our solution for the customer, ensure customer satisfaction and work with customers in risk to ensure their retention. In this team you would work with all our departments from software development, through consulting, project management, finance till customer care.

Apply now and become part of our team!

What You Will Do

Develop and maintain strong relationships with your customer portfolio

Consult customers as a trusted advisor in product usage, adoption and expansion of their system, change requests, and best practices to ensure continuous improvement of solutions

Monitor product usage and adoption rates during ramp-up phase

Lead quarterly business reviews with your customers

Support Sales and Professional Services in onboarding new customers

Be a strong voice for the customer and act as the customer's ambassador into Trimble

Improve customer experience and satisfaction

What Skills & Experience You Should Bring

5+ years of experience in Customer Success Management, Account Management, Project Management or similar area within logistic company

Demonstrated ability to drive customer adoption and lead cross-functional initiatives

Collaborative problem solver who takes ownership of issues and drives to resolution

Ability to analyze data and convey actionable insights to executives

Willing and able to travel up to 30% of working time

About Our Transportation and Logistics Division

Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise, and mapping software to run their businesses more efficiently. As the leading provider of Transportation Fleet and Asset Management Software and commercial routing and mapping solutions, we are devoted to propelling companies in the industry toward increased efficiency, lower costs, and optimized operations.

Trimble Transportation

Trimble: Innovation at its best

Trimble: A History of Outstanding Innovations

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Compensation

This position is compensated by a combination of base salary plus bonus earnings. Base will range from $85K - $100K + Bonuses

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Your Title: Customer Success Manager

Job Location: Remote USA

Our Department: Transportation & Logistics

Our CUSTOMER SUCCESS MANAGEMENT team is the long-term partner of our biggest customers and has the mission to accelerate ramp-up of customers activities, identify additional value of using our solution for the customer, ensure customer satisfaction and work with customers in risk to ensure their retention. In this team you would work with all our departments from software development, through consulting, project management, finance till customer care.

Apply now and become part of our team!

What You Will Do

• Develop and maintain strong relationships with your customer portfolio

• Consult customers as a trusted advisor in product usage, adoption and expansion of their system, change requests, and best practices to ensure continuous improvement of solutions

• Monitor product usage and adoption rates during ramp-up phase

• Lead quarterly business reviews with your customers

• Support Sales and Professional Services in onboarding new customers

• Be a strong voice for the customer and act as the customer's ambassador into Trimble

• Improve customer experience and satisfaction

What Skills & Experience You Should Bring

• 5+ years of experience in Customer Success Management, Account Management, Project Management or similar area within logistic company

• Demonstrated ability to drive customer adoption and lead cross-functional initiatives

• Collaborative problem solver who takes ownership of issues and drives to resolution

• Ability to analyze data and convey actionable insights to executives

• Willing and able to travel up to 30% of working time

About Our Transportation and Logistics Division

Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise, and mapping software to run their businesses more efficiently. As the leading provider of Transportation Fleet and Asset Management Software and commercial routing and mapping solutions, we are devoted to propelling companies in the industry toward increased efficiency, lower costs, and optimized operations.

• Trimble Transportation

• Trimble: Innovation at its best

• Trimble: A History of Outstanding Innovations

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Compensation

This position is compensated by a combination of base salary plus bonus earnings. Base will range from $85K - $100K + Bonuses

-

Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact [e-mail]