Customer Success Manager

Mimecast Limited; Colorado; Remote; USD 80,000 - 120,000; Full time

Job summary

Mimecast Limited is seeking a Customer Success Manager to provide support to customers in Colorado. The role involves building partnerships, enhancing product adoption, and minimizing churn risk. Ideal candidates will possess a degree, relevant experience, and skills in communication and strategic planning.

Qualifications

• 3-5 years work experience in customer success or related role.
• Experience managing mid-market level accounts.
• Preferred experience in a security-focused SaaS organization.

Responsibilities

• Building strong partnerships to mitigate churn risk.
• Developing a technical understanding of the product suite.
• Managing proactive and reactive communications with customers.

Skills

Customer orientation

Communication skills

Strategic planning

Education

4 year degree

Job description

locations United States of America - Colorado - Remote

time type Full time

posted on Posted 17 Days Ago

job requisition id R5517

Mimecast is hiring for a Customer Success Manager in Colorado!

Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers.

We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience. In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk.

What You'll Do:

Building strong external partnerships with your customer base to help pro-actively mitigate the risk of churn

Collaborating internally with a wide variety of departments

Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization

Managing proactive and reactive communications

Participating in risk-mitigation activities alongside your Account Manager

What You'll Bring:

4 year degree preferred

3-5 year’s work experience in a relevant role with at least 1-2 years managing mid-market level accounts, preferably in a security focused SaaS organization.

Strong customer, partner and market orientation in software and subscription services

SAAS company experience in cybersecurity space is preferred

Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams

Great communication skills – verbal and written, ability to communicate clearly and effectively

Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C

Ability to travel up to 25%

What We Bring:

Joining as a Customer Success Manager at Mimecast means leading the charge in ensuring customer success and spearheading targeted initiatives to elevate our shared victories. As you reinforce our position in delivering top-notch solutions and nurturing long-lasting customer relationships, you'll thrive in an environment of constant innovation, access comprehensive professional growth opportunities, and significantly influence the trajectory of a trailblazing company where your efforts directly shape meaningful change.

The US base salary range for this position is $80,000 - $120,000 base + incentive plan + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, and other related benefits.

Our salary ranges are determined by role, level and location. These factors and individual capabilities will also determine the individual pay offered.

#LI-ND1

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [e-mail].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

About Us

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.