Customer Success Manager

UpGuard; Houston (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

UpGuard, a leader in cybersecurity software, seeks a Customer Success Manager to enhance client engagement and maximize account value. In this fully remote role, you will drive customer success strategies, manage key accounts, and contribute to ongoing product education. The position offers competitive compensation and generous perks, including substantial leave and a development allowance for career growth.

Benefits

Generous annual leave

Paid parental leave (18 weeks)

Monthly lifestyle subsidy

$1,500 annual learning allowance

Top-spec hardware provided

Qualifications

• 2+ years in customer success or account management.
• Understanding of cyber risk management frameworks required.
• Experience owning growth and revenue for a book of business.

Responsibilities

• Drive continuous value for accounts through customer lifecycle.
• Onboard strategic customers and enhance product utilization.
• Advocate for customers' needs within the team.

Skills

Organizational Skills

Customer Success

Account Management

Proactive Engagement

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Software

Why consider this job opportunity:
- Salary up to $100,000 with potential quarterly bonuses, allowing for yearly on-target earnings of $120,000
- Generous annual leave and paid parental leave of 18 weeks, providing ample time to recharge
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- Fully remote working environment, offering flexibility and work-life balance
- $1,500 annual learning and development allowance to support career growth
- Top-spec hardware provided for all team members to ensure optimal work performance

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout all stages of the customer lifecycle
- Act as a trusted advisor, engaging with customers and driving ongoing engagement
- Onboard strategic customers, maximizing value and identifying opportunities for increased usage
- Monitor customer health and provide proactive education to enhance product utilization
- Advocate for customers, providing insights and updates to internal teams regarding customer needs and opportunities

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and aligning complex solutions at executive and departmental levels
- Highly organized with the ability to manage documentation and new processes effectively
- Experience in owning growth and revenue for a book of business, including the renewal process
- Understanding of cyber risk management frameworks

How to Stand Out (Preferred Qualifications):
- Experience with customer success tools such as ChurnZero or GainSight
- Familiarity with CRM systems like HubSpot or Salesforce
- Knowledge of technical cybersecurity compliance standards such as NIST, PCI, or ISO27001
- Basic understanding of APIs and experience in project management
- Proven experience navigating large enterprise relationships from implementation to value recognition

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits

About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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