Customer Success Manager

UpGuard; Austin (TX); Remote; USD 85,000 - 100,000; Full time

Job summary

UpGuard is offering a customer success position in a fully remote setting, focusing on enhancing customer relationships in the cybersecurity software industry. Ideal candidates will have experience with account management and should be equipped to onboard customers while providing essential training, ensuring they achieve the expected value from UpGuard's products. The role comes with a competitive salary and extensive benefits, supporting a flexible work environment.

Benefits

18 weeks of paid parental leave

Generous annual leave/PTO allowances

$1,500 annual Learning & Development allowance

Monthly lifestyle subsidy

Access to top-spec hardware and AI tools

Qualifications

• 2+ years in customer success or account management.
• Proven success managing complex customer solutions.
• Experience with cyber risk management frameworks.

Responsibilities

• Drive continuous value for a portfolio of accounts.
• Onboard strategic customers and maximize product usage.
• Advocate for customers and relay insights to internal teams.

Skills

Organizational Skills

Customer Success Management

Relationship Building

Tools

ChurnZero

GainSight

CRM Platforms

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Software

Why consider this job opportunity:
- Base salary between $85,000 and $100,000, with total earnings including bonuses ranging from $95,000 to $120,000
- Opportunity for career development with a $1,500 annual Learning & Development allowance
- Fully remote working environment, providing flexibility in your work location
- Generous benefits, including 18 weeks of paid parental leave and generous annual leave/PTO allowances
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- Access to top-spec hardware and generative AI tools to enhance productivity

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle
- Act as a trusted advisor, engaging with stakeholders and enhancing customer relationships
- Onboard strategic customers and maximize their usage of UpGuard's products
- Provide resources and training sessions, ensuring customers achieve expected value
- Advocate for customers by relaying insights and updates to internal teams on customer perspectives and opportunities

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and managing complex customer solutions
- Strong organizational skills, with the ability to document processes and update existing documentation
- Experience in managing growth and revenue for a book of business, including renewal processes
- Understanding of cyber risk management or risk management frameworks

How to Stand Out (Preferred Qualifications):
- Experience with Customer Success tools, such as ChurnZero or GainSight
- Familiarity with CRM platforms like HubSpot or Salesforce
- Knowledge of technical cybersecurity compliance and certification activities (e.g., NIST, PCI, ISO27001)
- Background in project management
- Basic understanding of APIs and their application in customer success

#Cybersecurity #CustomerSuccess #RemoteWork #CareerDevelopment #CompetitiveCompensation

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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