Customer Success Manager

UpGuard; Denver (CO); Remote; USD 85,000 - 100,000; Full time

Job summary

UpGuard is seeking a Customer Success Manager to cultivate and maintain strong customer relationships in a fully remote role. Join a company recognized as a Great Place to Work and enjoy a generous compensation package along with benefits like a monthly lifestyle subsidy and a development allowance. Your role will include driving value and onboarding strategic customers while ensuring their successful use of UpGuard's cybersecurity solutions.

Benefits

Monthly lifestyle subsidy

$1,500 annual learning and development allowance

18 weeks paid parental leave

Generous annual leave/PTO allowances

Qualifications

• Minimum 2+ years in customer success or account management with enterprise organizations.
• Proven track record of driving customer success at executive levels.
• Experience in managing growth and revenue for a book of business.

Responsibilities

• Drive continuous value for a portfolio of accounts throughout all stages of the lifecycle.
• Provide tailored resources and success plans to customers.
• Onboard strategic customers and educate them on UpGuard's services.

Skills

Customer success

Account management

Organizational skills

Risk management

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Generous base salary ranging from $85,000 to $100,000, with potential on-target earnings up to $120,000 including quarterly bonuses
- Monthly lifestyle subsidy for financial, physical, and mental well-being
- $1,500 annual learning and development allowance to support career growth
- Fully remote working environment with top-spec hardware provided
- 18 weeks paid parental leave and generous annual leave/PTO allowances
- Opportunity to work in a certified Great Place to Work environment recognized in multiple countries

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout all stages of the customer lifecycle
- Act as a trusted advisor, engaging regularly with relevant stakeholders to enhance customer relationships
- Onboard strategic customers, maximizing their value and identifying opportunities for increased usage
- Provide tailored resources and success plans to customers, including training sessions and regular check-ins
- Monitor customer health and proactively educate to ensure effective utilization of UpGuard's services

What is Required (Qualifications):
- Minimum of 2+ years' experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and aligning solutions at executive and department levels
- Strong organizational skills with the ability to document processes and update existing materials
- Experience in managing growth and revenue for a book of business, including renewal processes
- Understanding of cyber risk management or risk management frameworks

How to Stand Out (Preferred Qualifications):
- Familiarity with customer success tools such as ChurnZero or GainSight
- Experience with CRMs like HubSpot or Salesforce
- Knowledge of technical cyber security compliance and certification activities (e.g., NIST, PCI, ISO27001)
- Basic working knowledge of APIs and experience in project management
- History of navigating large enterprise relationships from implementation to value recognition and expansion

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #GreatPlaceToWork

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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