Customer Success Manager

UpGuard; Dallas (TX); Remote; USD 85,000 - 100,000; Full time

Job summary

A leading company in cybersecurity software is seeking a Customer Success professional to manage and enhance customer relationships. The position offers a generous salary, career development opportunities, and a fully remote work environment. Ideal candidates will have experience in managing enterprise accounts and understanding cyber risk management frameworks.

Benefits

Generous base salary

Quarterly bonuses

Annual Learning & Development allowance

Monthly Lifestyle subsidy

Generous Annual Leave/PTO

Paid Parental Leave

Access to top-spec hardware and AI tools

Qualifications

• 2+ years of experience in customer success, account management, or pre-sales.
• Proven track record of driving customer success.
• Understanding of cyber risk management frameworks.

Responsibilities

• Drive continuous value for customer accounts throughout the lifecycle.
• Engage with stakeholders as a trusted advisor.
• Onboard strategic customers and maximize value.

Skills

Customer success

Account management

Organizational skills

English proficiency

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

Req#: e5fdb36f-9068-412c-861f-571eb34cbe33 Employer Industry: Cybersecurity Software

Why consider this job opportunity:
- Generous base salary ranging from $85,000 to $100,000, with the potential for quarterly bonuses
- Opportunity for career development supported by a $1,500 annual Learning & Development allowance
- Fully remote working environment, offering flexibility in work location
- Monthly Lifestyle subsidy to enhance financial, physical, and mental well-being
- Generous Annual Leave/PTO allowances and 18 weeks paid Parental Leave
- Access to top-spec hardware and generative AI tools to support work efficiency

What to Expect (Job Responsibilities):
- Drive continuous value for a portfolio of accounts throughout the customer lifecycle
- Act as a trusted advisor, engaging with stakeholders to foster customer relationships
- Onboard strategic customers, maximizing value and identifying opportunities for increased usage
- Monitor customer health and provide proactive education to ensure effective product utilization
- Develop strategic account plans that align customer goals with UpGuard’s offerings

What is Required (Qualifications):
- 2+ years of experience in customer success, account management, or pre-sales product activation with enterprise organizations
- Proven track record of driving customer success and aligning complex solutions
- Highly organized with experience in maintaining customer relationships
- Understanding of cyber risk management or risk management frameworks
- High level of proficiency in English, both written and spoken

How to Stand Out (Preferred Qualifications):
- Experience with Customer Success tools like ChurnZero or GainSight
- Familiarity with CRM systems such as HubSpot or Salesforce
- Understanding of technical cyber security compliance and certification activities (e.g., NIST, PCI, ISO27001)
- Experience in project management and navigating large enterprise relationships
- Basic knowledge of APIs

#Cybersecurity #CustomerSuccess #RemoteWork #CareerDevelopment #GenerousCompensation

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About the company

Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.

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