Customer Success Manager - 100% remote - US

Freddie Mac; Austin (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in the SaaS sector focused on vacation rentals is seeking a Customer Success Manager to drive client engagement and retention. This position offers remote work flexibility and opportunities for equity and professional growth in a dynamic, international team environment.

Benefits

Equity opportunities with stock options

100% remote work flexibility

Annual paid leave aligned with country-specific norms

Career advancement opportunities

Health insurance and pensions

Qualifications

• 5-7 years of experience in customer success or account management.
• Proven NRR and GRR performance proven track record.
• Native-level English proficiency.

Responsibilities

• Drive adoption of the vacation rental platform among clients.
• Maintain strong relationships to enhance customer retention.
• Identify upselling opportunities to help customers grow.

Skills

Customer Success

Account Management

Problem-Solving

Stakeholder Engagement

Job description

Employer Industry: SaaS (Software as a Service) for the Vacation Rental Industry

Why consider this job opportunity:
- Competitive compensation based on market rates in the applicant's country
- 100% remote work flexibility, allowing you to work from anywhere within your country of residence
- Equity opportunities with valuable stock options in a rapidly growing and profitable company
- Professional growth with unparalleled learning and development opportunities and numerous career advancement paths
- Dynamic team culture with a diverse international workforce spread across over 40 countries
- Annual paid leave aligned with country-specific norms and additional geographic benefits such as health insurance and pensions

What to Expect (Job Responsibilities):
- Drive the adoption of the vacation rental platform among a diverse client base, ensuring customers realize maximum value
- Develop and maintain strong relationships with customers to enhance retention and satisfaction
- Serve as the primary contact for significant customer issues, coordinating with internal teams for timely resolutions
- Conduct regular check-ins with clients to understand their needs and provide appropriate support or solutions
- Identify upselling and cross-selling opportunities to help customers grow their businesses

What is Required (Qualifications):
- At least 5-7 years of experience in customer success, account management, or a similar role in the SaaS industry
- Proven ability to manage a large portfolio of accounts (100-200 customers) while meeting engagement activity expectations
- Demonstrated track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance
- Native-level English language proficiency; additional language proficiency is desirable
- Excellent problem-solving skills with a talent for simplifying complex issues

How to Stand Out (Preferred Qualifications):
- Experience in the vacation rental or hospitality industry is a plus
- Familiarity with customer success software and tools
- Strong presentation and webinar facilitation skills
- Background in sales or marketing would be advantageous
- Ability to work in a fast-paced, dynamic environment

#SaaS #CustomerSuccess #RemoteWork #CareerGrowth #VacationRentalIndustry

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