Customer Success & Logistics Specialist

Grifols; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Grifols, a global healthcare company, is seeking a Customer Service & Logistics Representative I to join the Americas Supply Chain Organization. You will develop and maintain relationships with external and internal Diagnostics customers and with logistics providers to ensure on-time, complete delivery of goods.

The role requires maintaining SAP transactions, coordinating outbound shipments, tracking and trace, invoicing, and supporting process improvements.

Qualifications

• 2-3 years in supply chain or logistics roles.
• Knowledge of SAP MM/SD modules.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills.
• APICS/Six Sigma certification desirable.

Responsibilities

• Coordinate outbound shipments and logistics for Diagnostics Customers.
• Maintain SAP transactions and data integrity.
• Monitor KPIs including on-time delivery.
• Collaborate with Planning/Procurement and Logistics providers.
• Assist with order entry and customer invoicing.
• Support SOX compliance.

Skills

SAP MM/SD

MS Office

Analytical thinking

Customer service

Communication skills

Education

Associates Degree

APICS/Six Sigma certification desirable

Tools

SAP

MS Office

Job description

Grifols, a global healthcare company, is seeking a Customer Service & Logistics Representative I to join the Americas Supply Chain Organization. You will develop and maintain relationships with external and internal Diagnostics customers and with logistics providers to ensure on-time, complete delivery of goods.

The role requires maintaining SAP transactions, coordinating outbound shipments, tracking and trace, invoicing, and supporting process improvements.