Customer Service & Logistics Representative I

NCBioImpact; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Grifols is seeking a Customer Service & Logistics Representative I to join our logistics team in the North America region. The role focuses on delivering on-time shipments, maintaining SAP-driven order entry, and supporting cost-saving initiatives through efficient logistics processes.

You will collaborate with planning, procurement and external providers to meet customer needs. The position requires an Associates degree or equivalent, 2–3 years in supply chain/logistics, and strong

Qualifications

• Associates Degree or equivalent experience required.
• 2–3 years of experience in supply chain or logistics roles.
• Experience with air transportation, customs clearance and international logistics desirable.
• APICS/Six Sigma or equivalent certification is desirable.
• Strong customer service mindset and ability to work under pressure.

Responsibilities

• Maintain sales/order entry in SAP and ensure data integrity.
• Coordinate outbound shipments, import permits and logistic requirements.
• Manage track-and-trace and ensure compliance with shipping requirements.
• Handle customer invoicing and SOX compliance.
• Collaborate with Logistics Providers including 3PL warehouses and freight carriers.
• Analyze KPIs and support continuous improvement initiatives.

Skills

Customer service

Logistics coordination

Analytical thinking

Communication skills

Education

Associates Degree or equivalent

APICS/Six Sigma certification desirable

Tools

SAP MM/SD

MS Office (Excel/Word/PowerPoint)

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Cus-tomers including the Commercial Operations and

Technical Support departments. Assists with ensuring on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and

maintaining key rela-tionships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America’s Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives

This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or

exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required.

Maintenance of sales order entry into SAP

Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process

Manage the Track and Trace process to insure meeting the validated shipping requirements

Customer invoicing and SOX compliance

Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers

Maintenance of SAP transactions to ensure data integrity and traceability of products

Contribute to Supply Chain strategic/special projects

Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.

Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance

Other duties which may be assigned by the department manager

Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback

Demonstrated knowledge of SAP (preferably MM/SD modules)

Working knowledge of MS office components, especially Excel, Word and PowerPoint

Prior experience in air transportation, customs clearance processes and international logistics desirableProven ability to work under pressure and with ambiguity

Demonstrated analytical and problem solving skills

Demonstrated ability to focus on key customer needs

APICS certification/ Six Sigma or equivalent is desirable.

Excellent communication and interpersonal skills

Customer Service & Logistics Representative I

Associates Degree, advanced training or equivalent experience required.

2-3 years of experience in supply chain/logistics roles

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : NC-RTP:USNC0001 - RTP NC-Headquarters

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Type: Regular Full-Time

Job Category: LOGISTICS