Global Customer Service & Logistics Specialist

NCBioImpact

Durham (NC)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Grifols is seeking a Customer Service & Logistics Representative I to join our logistics team in the North America region. The role focuses on delivering on-time shipments, maintaining SAP-driven order entry, and supporting cost-saving initiatives through efficient logistics processes.

You will collaborate with planning, procurement and external providers to meet customer needs. The position requires an Associates degree or equivalent, 2–3 years in supply chain/logistics, and strong

Qualifications

Associates Degree or equivalent experience required.
2–3 years of experience in supply chain or logistics roles.
Experience with air transportation, customs clearance and international logistics desirable.
APICS/Six Sigma or equivalent certification is desirable.
Strong customer service mindset and ability to work under pressure.

Responsibilities

Maintain sales/order entry in SAP and ensure data integrity.
Coordinate outbound shipments, import permits and logistic requirements.
Manage track-and-trace and ensure compliance with shipping requirements.
Handle customer invoicing and SOX compliance.
Collaborate with Logistics Providers including 3PL warehouses and freight carriers.
Analyze KPIs and support continuous improvement initiatives.