Customer Service & Logistics Representative I

Grifols; Durham (NC); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Grifols, a global healthcare company, is seeking a Customer Service & Logistics Representative I to join the Americas Supply Chain Organization. You will develop and maintain relationships with external and internal Diagnostics customers and with logistics providers to ensure on-time, complete delivery of goods.

The role requires maintaining SAP transactions, coordinating outbound shipments, tracking and trace, invoicing, and supporting process improvements.

Qualifikationen

• 2-3 years in supply chain or logistics roles.
• Knowledge of SAP MM/SD modules.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills.
• APICS/Six Sigma certification desirable.

Aufgaben

• Coordinate outbound shipments and logistics for Diagnostics Customers.
• Maintain SAP transactions and data integrity.
• Monitor KPIs including on-time delivery.
• Collaborate with Planning/Procurement and Logistics providers.
• Assist with order entry and customer invoicing.
• Support SOX compliance.

Kenntnisse

SAP MM/SD

MS Office

Analytical thinking

Customer service

Communication skills

Ausbildung

Associates Degree

APICS/Six Sigma certification desirable

Tools

SAP

MS Office

Jobbeschreibung

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Customer Service & Logistics Representative I

Location: NC-RTP, US

Contract Type: Regular Full-Time

Area: LOGISTICS

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Responsible for developing and maintaining world-class relationships with both External and Internal Diagnostics Cus-tomers including the Commercial Operations and Technical Support departments. Assists with ensuring on-time and complete delivery of goods to Diagnostics Customers in the Americas region by developing and maintaining key rela-tionships with all Logistics providers (manufacturers, warehouses and freight carriers). Key member of the America’s Supply Chain Organization responsible for process development to improve efficiency and contribute to Cost Savings Initiatives

This role also delivers quality products and services on time to all customers, internal and external. Where applicable, assist with providing employees with training and resources to meet or exceed customer requirements. Monitor processes and products to identify opportunities for continuous improvement. In some cases, minimal domestic and International travel may be required. Maintenance of sales order entry into SAP

Coordination and Management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process

Manage the Track and Trace process to insure meeting the validated shipping requirements

Customer invoicing and SOX compliance

Assist with the management of Logistics Providers, including 3PL warehouses and Freight Carriers

Maintenance of SAP transactions to ensure data integrity and traceability of products

Contribute to Supply Chain strategic/special projects

Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.

Performing Ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including Customers On-time Delivery Performance

Other duties which may be assigned by the department manager

Seeks to understand customer’s needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer need and concerns, sets up customer feedback

Demonstrated knowledge of SAP (preferably MM/SD modules) Working knowledge of MS office components, especially Excel, Word and PowerPoint Prior experience in air transportation, customs clearance processes and international logistics desirableProven ability to work under pressure and with ambiguity Demonstrated analytical and problem solving skills Demonstrated ability to focus on key customer needs APICS certification/ Six Sigma or equivalent is desirable. Excellent communication and interpersonal skills Customer Service & Logistics Representative I Associates Degree, advanced training or equivalent experience required. 2-3 years of experience in supply chain/logistics roles Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.