Customer Success & Logistics Liaison (Fast-Paced)

AmeriLux Family of Companies; De Pere (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare plan

Onsite clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Employee assistance program

Paid time off

Flex spending account

Job summary

AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, ensuring outstanding service and clear communication. You will handle inquiries, resolve issues, and help build lasting relationships.

Key responsibilities include serving as the main contact for inquiries, coordinating orders with internal teams, and maintaining accurate customer records. A collaborative, proactive approach is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Positive attitude with willingness to learn about the logistics industry.
• Team player mindset, adaptable and proactive in problem solving.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Communication

Relationship building

multitasking

Problem solving

Team player

Job description

AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, ensuring outstanding service and clear communication. You will handle inquiries, resolve issues, and help build lasting relationships.

Key responsibilities include serving as the main contact for inquiries, coordinating orders with internal teams, and maintaining accurate customer records. A collaborative, proactive approach is essential.