Customer Success Liaison | CRM & Service Excellence

AmeriLux Family of Companies; Green Bay (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid time off

Flexible spending account

Job summary

AmeriLux Family of Companies in Green Bay, WI is seeking a Customer Relations Specialist to act as a vital link between customers and our internal teams, ensuring exceptional service and seamless communication.

You will handle inquiries, manage issues, and help foster long-lasting relationships, leveraging CRM tools and collaborating with departments to fulfill orders and deliver high-quality support.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn about the logistics industry and be a team player.

Responsibilities

• Serve as the main contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Excellent communication

Interpersonal skills

Customer relationship management

CRM experience

Tools

CRM system

Job description

AmeriLux Family of Companies in Green Bay, WI is seeking a Customer Relations Specialist to act as a vital link between customers and our internal teams, ensuring exceptional service and seamless communication.

You will handle inquiries, manage issues, and help foster long-lasting relationships, leveraging CRM tools and collaborating with departments to fulfill orders and deliver high-quality support.