Customer Success & Licensing Account Manager (Hybrid)

Wolters Kluwer International; Clayton (MO); Hybrid; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, & Vision plans

401(k)

Job summary

Wolters Kluwer International in Clayton, MO is seeking a Customer Success Associate (CSA) – Account Manager to support licensing renewals and client lifecycles. You will manage relationships, coordinate orders, and ensure timely, accurate delivery of Business Licensing services.

The role requires strong communication, organization, and multi-tasking skills with a focus on client satisfaction, upselling, and cross-selling opportunities in a collaborative team environment.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 1–2 years in customer service, account management, licensing, compliance, or related experience.

Responsibilities

• Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
• Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
• Serve as the primary contact for client inquiries, requests, and escalations.
• Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
• Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
• Professionally manage a high volume of inbound communications, including approximately 50-75+ emails per day.
• Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
• Ensure the accuracy and integrity of client records, licensing information, and related documentation.
• Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
• Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
• Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.

Skills

Interpersonal skills

Client relationship management

Communication

Organizational skills

Problem solving

Attention to detail

Microsoft Office

Adobe Acrobat

Education

Bachelor's degree preferred

Tools

Microsoft Office

Adobe Acrobat

Job description

Wolters Kluwer International in Clayton, MO is seeking a Customer Success Associate (CSA) – Account Manager to support licensing renewals and client lifecycles. You will manage relationships, coordinate orders, and ensure timely, accurate delivery of Business Licensing services.

The role requires strong communication, organization, and multi-tasking skills with a focus on client satisfaction, upselling, and cross-selling opportunities in a collaborative team environment.