Customer Success Associate: Lifecycle & Licensing Lead

CDW; Alton (IL); Sur place; USD 62 000 - 87 000; Plein temps

Résumé du poste

CDW seeks an Associate Customer Success Manager to manage lifecycle engagement for CDW-supported solutions. You will coordinate across sales, pre-sales, services, and channels to deliver value and successful onboarding, driving adoption and renewals.

The role requires licensing/entitlement expertise, strong collaboration with SMEs, and the ability to analyze customer environments and reports to guide actions throughout the lifecycle.

Qualifications

• Associates Degree in IT, Business or related field or equivalent experience.
• 2-5 years of experience in IT relationship management, project management or account management.
• Customer Success experience or equivalent technology exposure.
• Excellent verbal and written communication skills with IT terminology.

Responsabilités

• Establish trusted relationships with assigned customers and drive value of solutions.
• Identify upsell/cross-sell opportunities with customers and CDW services.
• Engage with multiple customers through proactive account management.
• Coordinate and execute Customer Onboarding sessions.
• Lead digital engagement campaigns and manage large-scale customer interactions.
• Act as Voice of the Customer to advocate needs across departments.

Connaissances

Relationship management

Communication

Project management

IT knowledge

Customer success

Formation

Associates Degree in IT or Business

Outils

Salesforce CRM

Gainsight

Microsoft Office

Description du poste

CDW seeks an Associate Customer Success Manager to manage lifecycle engagement for CDW-supported solutions. You will coordinate across sales, pre-sales, services, and channels to deliver value and successful onboarding, driving adoption and renewals.

The role requires licensing/entitlement expertise, strong collaboration with SMEs, and the ability to analyze customer environments and reports to guide actions throughout the lifecycle.