Customer Success Lead: Onboarding, Adoption & Growth

Nicely Co.; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

Nicely Co. is seeking a Customer Success Manager to strengthen onboarding, adoption, outcomes, and retention signals while building scalable success processes. The role will turn company priorities into clear work and partner across functions to implement improvements in an early-stage setting.

The successful candidate will help create processes behind the work, exercise sound judgment, and operate with autonomy as responsibilities evolve with company growth.

Qualifications

• Experience in guiding customers through onboarding and adoption processes.
• Ability to turn priorities into clear, documented plans.
• Comfort documenting decisions and processes.

Responsibilities

• Own day-to-day work across customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Translate the priorities of the Customer Success Manager role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Customer onboarding

Cross-functional collaboration

Communication skills

Documentation and process design

Problem solving

Job description

Nicely Co. is seeking a Customer Success Manager to strengthen onboarding, adoption, outcomes, and retention signals while building scalable success processes. The role will turn company priorities into clear work and partner across functions to implement improvements in an early-stage setting.

The successful candidate will help create processes behind the work, exercise sound judgment, and operate with autonomy as responsibilities evolve with company growth.