Customer Success Leader, DMS & Drafting Solutions

LexisNexis; Town of Florida (NY); On-site; USD 126,900 - 211,500; Full time

Benefits offered by this job

Annual incentive bonus

Country-specific benefits

Job summary

A leading legal technology firm is seeking a Customer Success Manager to lead a team of Consultants focused on adoption and customer engagement. The role involves analyzing product usage data, collaborating with cross-functional teams, and engaging with C-suite executives to improve onboarding and adoption of solutions within law firms. Candidates should have extensive experience in customer success and demonstrate strong communication and analytical skills. This position offers a competitive salary and benefits in New York.

Qualifications

• 5+ years in Customer Success or legal technology consulting.
• 2+ years of people leadership experience.
• Experience using product data to drive adoption strategy.

Responsibilities

• Lead a team of Customer Success Consultants.
• Analyze product usage data and develop training programs.
• Engage with executives to drive organizational adoption.

Skills

Customer Success

Team Leadership

Data Analysis

Communication Skills

Cross-functional Collaboration

Job description

A leading legal technology firm is seeking a Customer Success Manager to lead a team of Consultants focused on adoption and customer engagement. The role involves analyzing product usage data, collaborating with cross-functional teams, and engaging with C-suite executives to improve onboarding and adoption of solutions within law firms. Candidates should have extensive experience in customer success and demonstrate strong communication and analytical skills. This position offers a competitive salary and benefits in New York.