Senior Customer Success Leader | Remote & Equity

Draftwise; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work - with hybrid option

Equity plan

Private medical care

Generous PTO / sick leave

Job summary

Draftwise is seeking a Senior Customer Success Manager to ensure customers achieve their desired outcomes with our innovative legal knowledge platform. You will onboard clients, drive engagement, and reduce churn by being the voice of the users.

This role allows you to shape our company culture and processes while offering you flexibility and broad ownership over initiatives. Exceptional communication skills and a passion for customer success in a SaaS environment are key. Flexible remote work options are available.

Qualifications

• Exceptional communication skills with an emphasis on building trust.
• 6+ years in customer-facing roles in a SaaS environment.
• Experience designing software training and analyzing cohort retention.

Responsibilities

• Ensure customers achieve desired outcomes and realize the full value of the platform.
• Drive adoption and reduce churn.
• Design scalable operations and select necessary tools.

Skills

Strong communication skills

Customer engagement

Customer retention

Community building

Data analytics

Job description

Draftwise is seeking a Senior Customer Success Manager to ensure customers achieve their desired outcomes with our innovative legal knowledge platform. You will onboard clients, drive engagement, and reduce churn by being the voice of the users.

This role allows you to shape our company culture and processes while offering you flexibility and broad ownership over initiatives. Exceptional communication skills and a passion for customer success in a SaaS environment are key. Flexible remote work options are available.