Customer Success Lead – Retail Engagement & Onboarding

barkback, llc; Santa Barbara (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

barkback, llc in Santa Barbara is looking for a Customer Success Manager to enhance relationships between businesses and customers. This role involves leading onboarding and support for retail businesses to maximize their use of barkback's services. The ideal candidate has at least 2 years of customer-facing experience, strong interpersonal skills, and is organized and detail-oriented. Collaboration with various teams is key to drive success in this innovative environment.

Join us to grow barkback and redefine customer interactions!

Qualifications

• Minimum 2 years of experience in a customer-facing role.
• Proven track record of achieving goals.
• Excellent interpersonal skills and ability to work with various personalities.

Responsibilities

• Provide on-boarding and ongoing training and support to retail businesses.
• Arrange for in-store promotional materials.
• Identify opportunities for customer engagement.
• Share best practices for gaining value from barkback.
• Collaborate with marketing and tech teams on key campaigns.

Skills

Customer motivation

Interpersonal skills

Organizational skills

Detail-oriented

Job description

barkback, llc in Santa Barbara is looking for a Customer Success Manager to enhance relationships between businesses and customers. This role involves leading onboarding and support for retail businesses to maximize their use of barkback's services. The ideal candidate has at least 2 years of customer-facing experience, strong interpersonal skills, and is organized and detail-oriented. Collaboration with various teams is key to drive success in this innovative environment.

Join us to grow barkback and redefine customer interactions!