Customer Success Manager

barkback, llc; Santa Barbara (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

barkback, llc in Santa Barbara is looking for a Customer Success Manager to enhance relationships between businesses and customers. This role involves leading onboarding and support for retail businesses to maximize their use of barkback's services. The ideal candidate has at least 2 years of customer-facing experience, strong interpersonal skills, and is organized and detail-oriented. Collaboration with various teams is key to drive success in this innovative environment.

Join us to grow barkback and redefine customer interactions!

Qualifications

• Minimum 2 years of experience in a customer-facing role.
• Proven track record of achieving goals.
• Excellent interpersonal skills and ability to work with various personalities.

Responsibilities

• Provide on-boarding and ongoing training and support to retail businesses.
• Arrange for in-store promotional materials.
• Identify opportunities for customer engagement.
• Share best practices for gaining value from barkback.
• Collaborate with marketing and tech teams on key campaigns.

Skills

Customer motivation

Interpersonal skills

Organizational skills

Detail-oriented

Job description

barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationships by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience.

Job Description

barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses.

As the customer success manager, you will:

• Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support.
• Arrange for in-store promotional materials to promote the barkback program.
• Identify opportunities for businesses to engage their customers on barkback.
• Share best practices to get immediate value from barkback.
• Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products.

Qualifications

You understand our customers and know how to motivate them to get started on barkback.

Minimum 2 years experience in a customer facing role.

Proven track record of achieving goals.

Excellent interpersonal skills working with a variety of personalities.

Comfortable balancing the demands of multiple customers.

Highly organized and detail oriented.

Available to work from our amazing downtown Santa Barbara offices.

Additional Information

Bring your ideas of how you can grow barkback!