Customer Success Manager for Payments Growth

CHANGE; San Francisco (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, Vision, Dental insurance

401K

Unlimited PTO

Equity package

Job summary

A leading nonprofit tech company in San Francisco is seeking a Customer Success Manager to enhance customer satisfaction and support. The ideal candidate will have at least 2 years of experience in customer-facing roles and possess excellent communication skills. You will build and maintain strong relationships with clients, ensuring their needs are met while facilitating a smooth onboarding experience. Competitive salary between $75,000–$90,000 with a comprehensive benefits package is offered.

Qualifications

• 2+ years of experience in a client-facing role, ideally customer success, account management, or sales.
• Excellent communication and relationship-building skills.
• Ability to work from the office in San Francisco's financial district.

Responsibilities

• Develop and evangelize Change's customer success processes.
• Foster strong relationships with our customer base via regular calls.
• Serve as the trusted advisor for payments and compliance.
• Identify and pursue expansion opportunities within our customer base.
• Gather customer insights and feedback to guide the product roadmap.
• Quickly address customer inquiries and keep FAQs up-to-date.

Skills

Customer relationship management

Communication skills

Detail-oriented

Time management

Job description

A leading nonprofit tech company in San Francisco is seeking a Customer Success Manager to enhance customer satisfaction and support. The ideal candidate will have at least 2 years of experience in customer-facing roles and possess excellent communication skills. You will build and maintain strong relationships with clients, ensuring their needs are met while facilitating a smooth onboarding experience. Competitive salary between $75,000–$90,000 with a comprehensive benefits package is offered.