Strategic Customer Success Leader - Fintech SaaS

Nubeero Limited; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Customer Success Manager in San Francisco to own the post-sales lifecycle for Revenue and Finance Automation products. You will partner with account teams, engage with senior executives, and drive retention, expansion, and customer value across complex, global customers.

You’ll advocate for customers, gather feedback for product and engineering, and educate users on Stripe’s payments, billing, tax, and invoicing capabilities to maximize platform adoption and outcomes.

Qualifications

• 6+ years in a client-facing role, ideally with global, complex orgs.
• Payments/fintech experience required.
• Experience with consumption-based SaaS products.
• Strong executive presence for multi-stakeholder meetings.
• Background in consulting or technical account management.

Responsibilities

• Lead post-sale engagement, retention, and growth with account teams.
• Identify opportunities, drive outcomes, ensure customer success with accounts.
• Build relationships with senior execs across business, product, eng, finance, IT.
• Evangelize customer success stories and processes.
• Articulate customer value and expansion while maintaining advisor status.
• Advise on payments, billing, tax and invoicing; educate on Stripe products.
• Align with account team on priorities, roadmap, usage insights, and expansion.
• Advocate for customers to internal stakeholders; share feedback to Product/Eng/Sales.
• Drive account health: payments performance, cost optimization, adoption, renewals, referrals.

Skills

Client relationships

Payments/fintech

SaaS

Executive presence

Pre-sales/consulting

Technical curiosity

Job description

Stripe is seeking a Customer Success Manager in San Francisco to own the post-sales lifecycle for Revenue and Finance Automation products. You will partner with account teams, engage with senior executives, and drive retention, expansion, and customer value across complex, global customers.

You’ll advocate for customers, gather feedback for product and engineering, and educate users on Stripe’s payments, billing, tax, and invoicing capabilities to maximize platform adoption and outcomes.