Customer Success Lead: Onboarding & Growth

Sendblue; United States; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health benefits

Unlimited PTO

Job summary

Sendblue lets businesses send iMessage from inside their CRM. We are seeking a dynamic, technical, customer-obsessed professional to lead onboarding, build long-term relationships, and drive engagement with our blue-bubble-powered platform.

You will own onboarding, retention strategies, and advocacy, coordinate with internal teams, maintain a customer health dashboard, and identify upsell opportunities to grow customer value.

Qualifications

• Experience with CRM systems (GoHighLevel, Close.io, HubSpot).
• Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.
• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.

Responsibilities

• Lead smooth onboarding experiences for new customers.
• Design and implement retention strategies to minimize churn.
• Cultivate trust and build strong relationships with customers through regular check-ins and proactive support.
• Coordinate with internal teams to ensure customer requests are addressed efficiently.
• Represent customer needs within Sendblue to inform product development and strategy.
• Maintain a customer health dashboard and share actionable insights with the team.
• Identify and recommend upsell opportunities aligned with customer growth goals.

Skills

CRM platforms

Workflow automation

Customer success

Account management

Communication

Tools

GoHighLevel

Close.io

HubSpot

Zapier

Job description

Sendblue lets businesses send iMessage from inside their CRM. We are seeking a dynamic, technical, customer-obsessed professional to lead onboarding, build long-term relationships, and drive engagement with our blue-bubble-powered platform.

You will own onboarding, retention strategies, and advocacy, coordinate with internal teams, maintain a customer health dashboard, and identify upsell opportunities to grow customer value.