Customer Success Manager

Sendblue; United States; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health benefits

Unlimited PTO

Job summary

Sendblue lets businesses send iMessage from inside their CRM. We are seeking a dynamic, technical, customer-obsessed professional to lead onboarding, build long-term relationships, and drive engagement with our blue-bubble-powered platform.

You will own onboarding, retention strategies, and advocacy, coordinate with internal teams, maintain a customer health dashboard, and identify upsell opportunities to grow customer value.

Qualifications

• Experience with CRM systems (GoHighLevel, Close.io, HubSpot).
• Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.
• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.

Responsibilities

• Lead smooth onboarding experiences for new customers.
• Design and implement retention strategies to minimize churn.
• Cultivate trust and build strong relationships with customers through regular check-ins and proactive support.
• Coordinate with internal teams to ensure customer requests are addressed efficiently.
• Represent customer needs within Sendblue to inform product development and strategy.
• Maintain a customer health dashboard and share actionable insights with the team.
• Identify and recommend upsell opportunities aligned with customer growth goals.

Skills

CRM platforms

Workflow automation

Customer success

Account management

Communication

Tools

GoHighLevel

Close.io

HubSpot

Zapier

Job description

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You'll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.

What You'll Do:

• Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
• Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.
• Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
• Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.
• Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
• Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
• Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals.

What We're Looking For:

• **Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred).
• **Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.
• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.
• Proven ability to manage multiple customer relationships and prioritize effectively.
• A proactive and problem-solving mindset with a "figure-it-out" attitude.
• Passion for our technology and intuitive understanding of why customers need it.

What We Offer:

• Competitive salary and performance-based bonuses.
• A high-energy and fast-moving environment.
• Comprehensive health benefits and unlimited PTO.

Sendblue is revolutionizing how businesses communicate. If you're excited about making a real impact and helping our customers grow with us, we want to work with you!

About Sendblue

Sendblue lets businesses send iMessage from inside their CRM.

When it comes to sales, authenticity is everything, and green bubbles aren't cutting it anymore. In order to get a lead with an iPhone to actually respond to a text in 2025, it HAS to be blue. That's where Sendblue comes in - we provide a virtual iMessage line directly in a business' CRM which they can use to message their leads and clients.

Our goal is to provide an over the top experience for our customers in every way, from giving them technology they can't access anywhere else to ensuring their workflows and sales processes are actually effective. We deeply value the relationships we have with our customers, and keeping them happy and successful is our top priority. We are a lean team based in New York City, and we are growing extremely quickly.