Customer Success Lead - Offshore Support & Growth

Promenade Group; United States; On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Equity/Stock options

Medical/Dental/Vision coverage

Transportation coverage

Fully stocked snack bar

Weekly catered lunches

Company-provided gear & swag

Job summary

A rapidly growing tech startup is seeking a Customer Success Team Lead to manage a book of business. This role focuses on maintaining high customer retention and providing excellent service while working with offshore representatives. Candidates should ideally have one year of Customer Success experience, be empathetic, problem solvers, and bilingual in Spanish is a plus. The position offers flexibility, a competitive salary of $22/hr to $31/hr, and a $10k annual bonus paid quarterly, in addition to excellent benefits.

Qualifications

• At least one year of experience in a Customer Success role focused on retention.
• Natural people person and relationship builder.
• Friendly, optimistic, and have a caring demeanor.

Responsibilities

• Take ownership of a book of business.
• Maintain high retention and build trust with clients.
• Handle support requests from clients via email and phone.
• Act as an advocate for partners and provide outstanding service.

Skills

Empathy

Problem-solving

Bilingual (Spanish)

Relationship building

Tech savvy

Excellent communication

Ability to work under pressure

Tools

Salesforce

Confluence

Job description

A rapidly growing tech startup is seeking a Customer Success Team Lead to manage a book of business. This role focuses on maintaining high customer retention and providing excellent service while working with offshore representatives. Candidates should ideally have one year of Customer Success experience, be empathetic, problem solvers, and bilingual in Spanish is a plus. The position offers flexibility, a competitive salary of $22/hr to $31/hr, and a $10k annual bonus paid quarterly, in addition to excellent benefits.