Customer Service Team Lead — Remote-Friendly & Impactful

Promenade; United States; Remote; USD 31,684 - 34,440; Full time

Benefits offered by this job

Equity/Stock options

Medical/Dental/Vision coverage

Transportation coverage

Fully stocked snack bar

Weekly catered lunches

Work in a fast-paced environment

Job summary

A rapidly growing company in the United States is seeking an experienced Customer Service Team Lead to manage a team of offshore representatives. The role emphasizes exceptional customer support, team motivation, and process improvement in a dynamic environment. Applicants should be passionate and have strong communication skills. Salary is $23 to $25 per hour with additional bonuses and benefits.

Qualifications

• A natural people person and relationship builder.
• Tech savvy and can quickly pick up sales/support tools.
• Experienced with customer service or customer support.

Responsibilities

• Lead and motivate a team of customer support representatives.
• Handle complex customer inquiries and provide solutions.
• Monitor team performance and provide feedback.

Skills

Team Leadership

Customer Support

Process Improvement

Problem-Solving

Communication

Customer Service Experience

Tools

Zendesk

Salesforce

Confluence

Job description

A rapidly growing company in the United States is seeking an experienced Customer Service Team Lead to manage a team of offshore representatives. The role emphasizes exceptional customer support, team motivation, and process improvement in a dynamic environment. Applicants should be passionate and have strong communication skills. Salary is $23 to $25 per hour with additional bonuses and benefits.