Remote Customer Service Team Lead – Offshore

Promenade Group; United States; Hybrid; USD 25.003 - 35.610; Vollzeit

Benefits dieser Stelle

Equity/Stock options

Medical/Dental/Vision coverage

Transportation coverage

Weekly catered lunches

Company provided gear

Zusammenfassung

A fast-paced tech company is seeking a Customer Service Team Lead to oversee a team of 8 offshore representatives. This role is crucial for ensuring exceptional customer support and fostering strong team relationships. Responsibilities include performance management, process improvement, and problem-solving. Ideal candidates should have a passion for customer service, excellent communication skills, and experience in handling customer inquiries. Compensation starts at $22/hr plus a potential $10k annual bonus.

Qualifikationen

• Experience in customer service, preferably in retail or the service industry.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines.

Aufgaben

• Lead and motivate a team of 8 offshore customer support representatives.
• Directly handle complex customer inquiries and provide timely solutions.
• Monitor team performance and provide regular feedback.

Kenntnisse

Leading and motivating teams

Communicating clearly

Problem solving

Customer service experience

Tools

Zendesk

Salesforce

Confluence

Jobbeschreibung

A fast-paced tech company is seeking a Customer Service Team Lead to oversee a team of 8 offshore representatives. This role is crucial for ensuring exceptional customer support and fostering strong team relationships. Responsibilities include performance management, process improvement, and problem-solving. Ideal candidates should have a passion for customer service, excellent communication skills, and experience in handling customer inquiries. Compensation starts at $22/hr plus a potential $10k annual bonus.