Customer Success Lead - Growth & Retention

Coral Daffodil LLC; San Diego (CA); On-site; USD 80,000 - 109,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) employer match

Paid time off

Vacation days

Sick leave

Performance bonuses

Tuition reimbursement

Conference access

Job summary

Coral Daffodil LLC in San Diego, CA is seeking a full-time Customer Success Manager to be the voice of the customer and ensure a seamless experience with our products and services. You will manage customer accounts, drive growth opportunities, and provide exceptional support while partnering with sales and product teams to foster strong relationships and high satisfaction.

The role offers a competitive compensation package, comprehensive benefits, tuition reimbursement, and opportunities for

Qualifications

• Bachelor's degree or higher in a related field.
• 3-5 years of experience in customer success or a related field.
• Strong communication and interpersonal skills.
• Ability to analyze data and identify trends.

Responsibilities

• Manage customer accounts and ensure they achieve their goals with our products.
• Identify opportunities for upselling and cross-selling to existing clients.
• Provide exceptional support and guidance to customers, acting as their primary point of contact.
• Collaborate with sales and product teams to foster strong relationships and customer satisfaction.

Skills

Customer success

Account management

Upselling

Cross-selling

Communication

Interpersonal skills

Data analysis

Education

Bachelor's degree or higher in a related field

Job description

Coral Daffodil LLC in San Diego, CA is seeking a full-time Customer Success Manager to be the voice of the customer and ensure a seamless experience with our products and services. You will manage customer accounts, drive growth opportunities, and provide exceptional support while partnering with sales and product teams to foster strong relationships and high satisfaction.

The role offers a competitive compensation package, comprehensive benefits, tuition reimbursement, and opportunities for