Customer Success Manager/Director (growing to)

The ICE Group; Sunnyvale (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading tech startup in California seeks a Customer Success Manager to lead the deployment of advanced SaaS systems. You will engage with customers, manage retention efforts, and identify sales opportunities. The ideal candidate should have 7-10 years of relevant experience in technology, strong interpersonal skills, and the ability to lead teams. This role offers growth potential into a Director position and the opportunity to influence energy efficiency innovations.

Qualifications

• 7 - 10 years of Customer Success experience at a technology company.
• Track record delivering complex, cross functional projects with large enterprise customers.
• Experience with SaaS products and Agile methodologies.

Responsibilities

• Lead others in the deployment of advanced analytics-based SaaS systems.
• Utilize client engagement and project management skills.
• Responsible for customer retention and identifying additional sales opportunities.

Skills

Customer Success experience

Project management skills

SaaS products experience

Analytical skills

Interpersonal communication

Presentation skills

Team leadership

Education

Engineering or Technical degree

Job description

Customer Success Manager/Director (growing to)

• Full-time

ICE Group Client is a very well funded Life Sciences startup that is the leader in combining Big Data Analytics with IoT and massive Video Data Ingestion (CV & ML). Their mission is to save lives through revolutionizing drug discovery and approval pipelines.

Are you Ready For Management?

ICE Group Client seeks a Customer Success Manager who is ready to lead others in the deployment of advanced analytics-based SaaS systems and applications. You will start with some accounts, growing into managing a team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide.

As a key hands on member of the team, you will be utilizing your outstanding client engagement, project management and technical skills to deliver a solution that customers love. You and your team will also be responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points.

Requirements:

• 7 - 10 years of Customer Success experience at a technology company
• Engineering or Technical degree (preferred), from a Premier University or Institute
• Track record (3 - 5 yrs) of success delivering complex, cross functional projects with large enterprise customers in a client facing role (Most Crucial Quality)
• Experience with SaaS products and Agile software development methodologies (Very Important)
• Detail oriented and comfortable planning, driving and tracking projects
• Analytical and able to gather and present data driven success metrics
• Strong interpersonal and communication skills
• Excellent presentation skills
• Open and highly collaborative mentality
• Have lead small Customer Success team (don't have to have been the line manager)

What you’ll gain:

• Acquiring a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy efficient future
• Understanding ICE Group Client products in order to influence customer adoption
• Leading teams and working jointly with the customer to translate their plans and requirements into a successful rollout
• Collaborating with Sales to present our solution in a comprehensive and compelling way to win business
• Presenting regularly to the customer and company stakeholders on the status of customer engagements
• Growing your management skills to become the Director, Customer Success

All your information will be kept confidential according to EEO guidelines.