Customer Success Lead: Account Champion

Mainfreight Americas; Carson (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Mainfreight Americas in Carson, CA is seeking an Account Champion to serve as the primary liaison between customers and our operations team. You will manage day-to-day activity, ensure orders flow accurately, solve problems before they become issues, and represent Mainfreight's culture.

This role is for someone who wants to be more than a warehouse worker, someone who can influence customer strategy, improve processes, and grow into leadership within a driven team.

Qualifications

• 1+ year warehousing experience required.
• Experience with reach truck or forklift preferred.
• Attention to detail and strong communication skills.

Responsibilities

• Account ownership and daily activity management using the WMS.
• Serve as main point of contact for assigned customers and provide updates.
• Lead and assist pick/pack teams to meet SLA terms; maintain records and driver check-ins.
• Identify issues early, propose solutions, and improve service.
• Support process improvements and customer SOPs.
• Understand the importance of customer relationships and quality.

Skills

Warehousing experience

Equipment experience

Job description

Mainfreight Americas in Carson, CA is seeking an Account Champion to serve as the primary liaison between customers and our operations team. You will manage day-to-day activity, ensure orders flow accurately, solve problems before they become issues, and represent Mainfreight's culture.

This role is for someone who wants to be more than a warehouse worker, someone who can influence customer strategy, improve processes, and grow into leadership within a driven team.