Account Champion

Mainfreight Americas; Carson (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Mainfreight Americas in Carson, CA is seeking an Account Champion to serve as the primary liaison between customers and our operations team. You will manage day-to-day activity, ensure orders flow accurately, solve problems before they become issues, and represent Mainfreight's culture.

This role is for someone who wants to be more than a warehouse worker, someone who can influence customer strategy, improve processes, and grow into leadership within a driven team.

Qualifications

• 1+ year warehousing experience required.
• Experience with reach truck or forklift preferred.
• Attention to detail and strong communication skills.

Responsibilities

• Account ownership and daily activity management using the WMS.
• Serve as main point of contact for assigned customers and provide updates.
• Lead and assist pick/pack teams to meet SLA terms; maintain records and driver check-ins.
• Identify issues early, propose solutions, and improve service.
• Support process improvements and customer SOPs.
• Understand the importance of customer relationships and quality.

Skills

Warehousing experience

Equipment experience

Job description

Mainfreight started with one truck in New Zealand in 1978. Today, we’re a $4B+ international supply chain company with 300+ branches, but we still operate with the mindset of a small, driven team.

We back people with attitude, grit, and ambition, and give them the opportunity to build a real career fast.

About the Role

As an Account Champion, you will be the primary liaison between our customers and our operations team. You'll manage day to day activity, ensure orders flow accurately, solve problems before they become issues, and represent Mainfreight's culture. This role is ideal for someone who wants to be more than a "warehouse worker". This role is for someone who wants to influence customer strategy, improve processes, be a team player and grow into leadership.

This role requires the ability to commute / relocate to Carson CA. This role will also require you to preform physical activities which include but are not limited to: Lifting 15+ lbs., working in a container, wrapping pallets, working in a warehouse.

What You'll Do

• Account Ownership - Use our WMS to manage daily activity for assigned customers ensuring smooth and accurate execution and communication.
• Customer Communication - Serve as the main point of contact for assigned customers, provide updates, resolve issues and build strong relationships with customers.
• Operational Coordination - Lead AND assist assigned pick and pack team members to meet SLA terms. You will also be required to: Maintain records for certifications, check in drivers, and have the ability to read and understand retail routing guides.
• Problem Solving - Identify issues early, propose solutions, and challenge the status quo to improve service.
• Continuous Improvement - Support process improvements, customer specific SOPs, and service enhancements
• Customer Experience - Understand the importance of our relationships with customers, retailor relationships and chargeback mitigation, and quality.

What We Are Looking For

• Warehousing Experience: 1+ years Required
• Equipment Experience: Reach and Forklift (Preferred)

Who You Are

• Pays high attention to detail
• Strong communication skills - written and verbal
• A leader who can represent and uphold Mainfreight's standards
• Team Player
• Someone looking to build a career
• Willingness to learn