Customer Success & Inside Sales Pro (Onsite)

AccruePartners; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401(k) with match

Paid time off

Paid holidays

Birthday leave

Parental leave

Job summary

AccruePartners, based in Charlotte, NC, is seeking an energetic inside sales/customer service professional. You will guide customers, place orders, and process shipments while building lasting relationships.

You will drive outbound sales, identify cross-sell opportunities, and balance customer needs with business priorities. A two-year track record in service or sales is preferred, with strong communication and organizational skills.

Qualifications

• At least 2 years of customer service and/or inside sales experience.
• Strong communication and phone skills, with ability to build customer relationships.
• Organized and detail-oriented, able to manage multiple priorities.
• Comfortable making outbound calls and identifying sales opportunities.
• CRM or ERP experience is a plus; telesales or warehouse experience is also helpful.

Responsibilities

• Serve as primary contact for customers, helping them select products and place orders.
• Ensure orders are entered accurately, documented properly, and shipping method assigned.
• Strengthen customer relationships through responsive service and follow-through.
• Drive sales through outbound calls and relevant cross-selling and upselling opportunities.
• Resolve customer concerns balancing needs and business priorities.

Skills

Customer service

Inside sales

Phone skills

CRM/ERP experience

Telesales

Education

High school diploma

Tools

CRM/ERP experience

Job description

AccruePartners, based in Charlotte, NC, is seeking an energetic inside sales/customer service professional. You will guide customers, place orders, and process shipments while building lasting relationships.

You will drive outbound sales, identify cross-sell opportunities, and balance customer needs with business priorities. A two-year track record in service or sales is preferred, with strong communication and organizational skills.