Customer Success II: Logistics & Growth

CMA CGM; Mount Juliet (TN); On-site; USD 60,000 - 65,000; Full time

Job summary

CEVA Logistics in Mount Juliet, TN, is seeking a Customer Success Professional II to independently manage day-to-day activities for assigned Contract Logistics accounts. You will renew contracts, support expansions, and protect revenue through strong client relationships while collaborating with cross-functional teams.

The role reports to the Customer Success Supervisor and requires 3–5 years in a related field, with travel up to 15%.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
• Experience managing customer interactions in a B2B or contract logistics environment preferred.

Responsibilities

• Serve as a primary day-to-day contact for assigned customer accounts.
• Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
• Participate actively in customer meetings, performance reviews, and issue resolution discussions.
• Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
• Identify potential retention risks or service gaps and proactively escalate issues.
• Monitor service performance, volumes, and basic cost drivers for assigned accounts.
• Analyze trends and performance issues and recommend corrective actions.
• Ensure accurate billing inputs and coordination with Finance and Operations.
• Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
• Support onboarding of new customers or services within existing accounts.
• Share feedback and best practices to improve customer success execution.

Skills

Customer relationship

Problem-solving

Independent work

Multi-account management

Education

Bachelor’s degree in Business or Logistics

Job description

CEVA Logistics in Mount Juliet, TN, is seeking a Customer Success Professional II to independently manage day-to-day activities for assigned Contract Logistics accounts. You will renew contracts, support expansions, and protect revenue through strong client relationships while collaborating with cross-functional teams.

The role reports to the Customer Success Supervisor and requires 3–5 years in a related field, with travel up to 15%.