Customer Success Executive - Grow & Retain Accounts

GBG; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

GBG is seeking an Inside Customer Success Executive to support and grow our unmanaged customer base within the Desk Team EMEA. You will engage with existing clients, promote the Location Intelligence portfolio, and drive retention and growth while collaborating with internal Direct and Channel teams.

You will manage regular workflows, execute campaigns, and help uncover new opportunities, aiming to strengthen client relationships and expand business with current accounts.

Qualifications

• Experience in a target driven/performance-led business.
• An individual aiming to develop a sales career in a client-centric, high-activity environment.
• A good communicator, both orally and written.
• Experience in IT/Enterprise software would be an advantage but not compulsory.
• Detail conscious and committed to keeping accurate and up-to-date records.
• Motivated and reliable, driven by success, reward and recognition.
• Demonstrates business and commercial awareness and works well in a team.

Responsibilities

• Speaking daily with the unmanaged customer base.
• Promoting products within the Location Intelligence product portfolio.
• Organising Meetings with Existing Clients and Prospective ones.
• Retaining and growing the book of unmanaged accounts.
• Identifying risk in the portfolio and helping to retain the client’s business.
• Work within a target driven team.
• Qualifying incoming marketing sales leads, directing as appropriate.
• Utilise the systems and tools to identify new opportunities in addition to maintaining an up-to-date customer record.

Skills

Target driven

Sales career oriented

Good communicator

IT/Enterprise software experience

Detail conscious

Motivated and reliable

Business awareness

Team player

Tools

CRM systems

Job description

GBG is seeking an Inside Customer Success Executive to support and grow our unmanaged customer base within the Desk Team EMEA. You will engage with existing clients, promote the Location Intelligence portfolio, and drive retention and growth while collaborating with internal Direct and Channel teams.

You will manage regular workflows, execute campaigns, and help uncover new opportunities, aiming to strengthen client relationships and expand business with current accounts.