Inside Customer Success Executive (4052)

GBG; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

GBG is seeking an Inside Customer Success Executive to support and grow our unmanaged customer base within the Desk Team EMEA. You will engage with existing clients, promote the Location Intelligence portfolio, and drive retention and growth while collaborating with internal Direct and Channel teams.

You will manage regular workflows, execute campaigns, and help uncover new opportunities, aiming to strengthen client relationships and expand business with current accounts.

Qualifications

• Experience in a target driven/performance-led business.
• An individual aiming to develop a sales career in a client-centric, high-activity environment.
• A good communicator, both orally and written.
• Experience in IT/Enterprise software would be an advantage but not compulsory.
• Detail conscious and committed to keeping accurate and up-to-date records.
• Motivated and reliable, driven by success, reward and recognition.
• Demonstrates business and commercial awareness and works well in a team.

Responsibilities

• Speaking daily with the unmanaged customer base.
• Promoting products within the Location Intelligence product portfolio.
• Organising Meetings with Existing Clients and Prospective ones.
• Retaining and growing the book of unmanaged accounts.
• Identifying risk in the portfolio and helping to retain the client’s business.
• Work within a target driven team.
• Qualifying incoming marketing sales leads, directing as appropriate.
• Utilise the systems and tools to identify new opportunities in addition to maintaining an up-to-date customer record.

Skills

Target driven

Sales career oriented

Good communicator

IT/Enterprise software experience

Detail conscious

Motivated and reliable

Business awareness

Team player

Tools

CRM systems

Job description

About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

Desk Team EMEA

The Desk is a highly driven, high-energy team currently made up of 3 heads but with the potential grow in the future. The role of the team is to assist our unmanaged customer base with a focus on retaining and growing our existing EMEA accounts.

Inside Customer Success Executive

The internal function will report to the Desk Team Manager and focus on supporting and selling to our unmanaged customer base, whilst working alongside the internal Direct and Channel teams.

Working on regular workflows and a variety of campaigns you will engage with existing customers, encourage sales of new lines of business, provide front line support and identify wider opportunities.

What you will do

• Speaking daily with the unmanaged customer base
• Promoting products within the Location Intelligence product portfolio
• Organising Meetings with Existing Clients and Prospective ones
• Retaining and growing the book of unmanaged accounts
• Identifying risk in the portfolio and helping to retain the client’s business.
• Work within a target driven team
• Qualifying incoming marketing sales leads, directing as appropriate
• Utilise the systems and tools to identify new opportunities in addition to maintaining an up-to-date customer record

Skills we’re looking for

• Experience of working within a target driven/performance-led business
• An individual who is interested in developing a career in sales in a client centric and high activity environment
• A good communicator, both orally and written.
• Experience in IT/Enterprise software would be an advantage but not compulsory.
• Detail conscious and committed to keeping accurate and up-to-date records
• A motivated person, who is reliable and driven by success, reward and recognition.
• An individual who can demonstrate business and commercial awareness and a strong team

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.