Customer Growth Executives

GBG Plc; Georgia; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for professional growth

Collaborative work environment

Job summary

A technology services company is seeking a Customer Growth Executive to build and manage client relationships. The role involves account growth, client retention, and collaboration with cross-functional teams. The ideal candidate has a proven track record in managing enterprise-level accounts and expertise in identity verification. This full-time position offers competitive compensation and professional growth opportunities.

Qualifications

• Proven account management experience, managing enterprise-level accounts.
• Success in managing accounts with an ACV of >$3M and retention rates of 90%+.
• Experience in identity verification or fraud prevention domains.
• Ability to influence C-level stakeholders and decisions.

Responsibilities

• Foster and maintain strong relationships with clients.
• Identify upsell and cross-sell opportunities to ensure client retention.
• Collaborate with internal teams for solution consultation.
• Lead contract renewals and pricing discussions to drive revenue.
• Conduct quarterly business reviews and align on future goals; travel up to 30%.
• Advocate for clients and relay feedback to improve products and services.
• Monitor and report key account metrics for proactive management.
• Partner with Sales to transition new clients and expand engagements.

Skills

Account management

Client relationship management

Contract negotiation

Cross-sell/upsell

Performance tracking

Job description

About the Team and Role

At GBG, our Customer Growth Executives are the cornerstone of the Go‑To‑Market strategy, playing a critical role in ensuring client success and satisfaction. We are committed to building strong, long‑lasting relationships with our clients, understanding their unique business needs, and delivering customized solutions that drive growth and value.

Our team excels in a dynamic, fast‑paced environment where innovation and teamwork are key to exceeding client expectations. By combining strategic insight, exceptional relationship management, and technical expertise, our Account Managers serve as trusted partners and advisors to our clients, helping them achieve success through GBG's solutions. We're more than a team—we're a crucial driver of client success and a key contributor to the overall success of GBG Americas.

The Role

As a Customer Growth Executive within GBG, you will play a pivotal role in driving client success and business growth. This role focuses on building and managing strong client relationships, ensuring clients receive maximum value from GBG's identity verification, fraud prevention, and compliance solutions. You'll be responsible for account growth, client retention, and long‑term partnership development.

In collaboration with cross‑functional teams—including Professional Services, Sales, and Product—you will act as a trusted advisor, aligning GBG's solutions with clients' unique needs and business goals. Through strategic account management, solution consultation, and proactive problem‑solving, you'll ensure client satisfaction and support commercial negotiations to expand and retain accounts.

What You Will Do

• Client Relationship Management: Foster and maintain strong, lasting relationships with clients, acting as the primary point of contact.
• Account Growth and Retention: Identify upsell and cross‑sell opportunities while ensuring high client retention and satisfaction.
• Solution Consultation: Collaborate with Professional Service Consultants and internal teams to deliver optimized solutions tailored to clients' technical and strategic needs.
• Commercial Negotiations: Lead contract renewals, pricing discussions, and negotiate terms that drive mutual business success.
• Quarterly Business Reviews (QBRs): Conduct regular, in‑person QBRs to evaluate client success, review key metrics, and align on future strategies and goals. Up to 30% travel required.
• Client Advocacy: Serve as a champion for clients, relaying feedback to internal teams to enhance products and services.
• Performance Tracking and Reporting: Monitor and report on key account metrics, ensuring transparency and proactive management of client success.
• Collaboration with Sales: Partner closely with Sales to transition new clients and identify opportunities for further engagement.

Requirements

• Proven account management experience, with experience managing enterprise‑level accounts in complex organizations.
• Proven success in managing accounts with an annual contract value (ACV) of >$3M with a track record of cross‑sell/upsell and retention rates of 90% or higher.
• Experience in the identity verification, fraud prevention, or related technology domains.
• Strong ability to build relationships with C‑level stakeholders and influence strategic business decisions.
• Expertise in contract negotiations, upselling/cross‑selling, and driving revenue growth.
• Skilled in conducting Quarterly Business Reviews (QBRs) and delivering customized solutions to meet client needs.

Benefits

We offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment that values innovation and diversity.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

IT Services and IT Consulting

Equal Opportunity Employer

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to [e-mail] and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.